I set up my Google nest router and point to make a mesh in the home. It is connected and working well, the internet speed test indicates a blazing connection. But when I try to look at privacy settings or any settings for the nest primary wifi network it shows- Problem connecting to cloud.
I have done a power cycle as well as a factory reset and a new set up.
Why does the router appear offline in the google home app, but the wifi works?
This has been a common issue for months now, and I haven't heard about a fix any time soon.
As you've already tried the common things like power cycle and factory reset, could you try to disable IPv6 from the Google Home app?
Maybe you'll need a power cycle or factory reset before being able to change the settings.
Factory reset all pucks, set up first puck, disable IPv6 at once, set up more pucks. Could work.
Do you happen to have a router i front of Nest Wifi that is not bridged/ running as a firewall with NAT too? This could also cause problems.I
I'll escalate this thread.
Edit: I did not manage to escalate this thread, I've informed the community managers.
Have you tried resetting your connection to the cloud servers? If you haven't done that, it's worth a try. Also, if you haven't done so, try clearing the cache from the Home app as that will often clear these sorts of things up. Below are the steps for resetting the cloud service connection.
Open the Google Home app.
Tap the WiFi icon.
Select Privacy settings.
Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.
Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.
Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.
Disconnect the power adapter from the Nest WiFi points.
Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.
Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.
After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).
Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.
Once you've given that a try, let me know if you're still seeing the same issues.
As olavrb mentioned this has been an ongoing issue with many users. App shows router /points offline but everything is working as it should. I had the same issue where I would get a notification saying " Your Google Router is back online - it was off for 1 day 4 hours" problem was it was never offline. I enabled IPV6 and UPnP and selected custom DNS (I picked CloudFlair) and since doing this I have not had this issue return. It maybe unrelated to these settings, but I'm no longer having the points or router show offline. Also you're not using any sort of VPN on your network that might be blocking communication with the cloud services?