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Nest point needs activation?

elcid84
Community Member

Have a nest wifi that setup fine; however, when I followed steps to connect a nest point, it says the device has to be activated. What am I doing wrong?

18 REPLIES 18

Lemna
Community Member

I'm having the same problem. 

The other wifi point I set up last year connected with no problem. Not sure what's going on now.

elcid84
Community Member

Hope someone is able to help. Again, the Nest router came up like a champ. When I went to add the nest point, it found the nest point, just said the point needed to be activated. The Google Home app did not give me the option to read the QR code on the underside of the nest point. Ugh!

Jeff
Community Specialist
Community Specialist

Hi, everyone.

Sorry about the setup issues. I imagine it's maddening not to be able to get all the devices up and working. I'm going to give you a few things to look at. If you have tried any of these, just let me know and we can look at other steps.

  • Try performing setup with bluetooth turned off on the device performing the setup process (phone, tablet, etc.)
  • Try performing setup with the point plugged into the main router's ethernet port. Once set up, you can move it to where it will be used wirelessly.
  • If you use a VPN or any filtering service on your network, have that disabled until setup has completed.

If you've tried all those and still can't get things online, let me know.

Thanks,

- Jeff

 

WCB57
Community Member

Jeff,

Any other ideas. I've tried all the steps and also have a Pixel 6 Pro.

Any new information? 

 

Jeff
Community Specialist
Community Specialist

Hi, all.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

elcid84
Community Member

Jeff,

Thank you for checking back in; most appreciated. I attempted what you suggested with the following results: 1) the Google Home app, as part of the setup of a new device (WiFi Nest Point, in this case) asks (needs) bluetooth turned on before it will proceed with setup; 2) there is no ethernet/RJ-45 plug on the wifi nest point (believe you are thinking of the previous Gen wifi point?); 3) I do not have a VPN nor filtering on my home network.

Looking forward to your reply. Thanks.

Jeff
Community Specialist
Community Specialist

Hi, elcid84.

I've been in contact with an internal team on this and I'm waiting for more information from them. They did mention that there is a possible issue with Pixel phones during setup. Are you using a Pixel device? If so, let me know.

Thanks,

- Jeff

elcid84
Community Member

Jeff,

Thank you for hanging in there with me. Yes, I am using a Pixel 6 Pro with the Google Home app.

Jeff
Community Specialist
Community Specialist

Thanks for the info, elcid84.

There is a current bug with the Pixel line and device setup. Right now, the suggestion I'm getting from my internal team is to have you contact support directly and they can help you work this out. You can do that here: https://bit.ly/3o1aRK5.

In the third item, where you pick the method of contact, it would be best for you to go with chat or phone. If you have any issues, let me know.

Thanks,

- Jeff

elcid84
Community Member

Jeff,

I was able to activate the Nest Point using the Device Utility app on my Pixel 6 Pro. So, again, I was able to activate the Nest Point. My issue is now not knowing how to "mesh" my newly activated Nest Point with the Nest Router. The Google Home app is not intuitive. Are you able/willing to help me?

- Tim

Jeff
Community Specialist
Community Specialist

Hey, elcid84.

The step-by-step instructions for adding the point can be found here: https://bit.ly/3qrcX7a.

As you go through the steps in the section about adding a point, if anything is tripping you up, let me know and we can figure it out from there together.

Thanks,

- Jeff

Jeff
Community Specialist
Community Specialist

Hi, elcid84.

I'm checking back in to see if you were able to use those steps to get yourself back in working order. If you're still having problems, just let me know.

Thanks,

- Jeff

Jeff
Community Specialist
Community Specialist

Hi, Knite.

You're going to want to get in touch with support. You can reach them here: https://bit.ly/3o1aRK5.

For method of contact, I would choose chat or phone as they will be able to help you most quickly navigate around the issue currently affecting Pixel phones.

Thanks,

- Jeff

Jeff
Community Specialist
Community Specialist

Hi, WCB57.

With things are with the bug on Pixel, you are encouraged to contact support. They can directly help you on this. I know it's frustrating, but they are the quickest method to resolution. Here's that link: https://bit.ly/3o1aRK5.

I would choose phone or chat for method of contact. Let me know if you have any troubles.

Thanks,

- Jeff

Jeff
Community Specialist
Community Specialist

Hey, everyone.
I just wanted to check in again and remind everyone that is seeing this issue to go ahead and reach out directly to support using the link I shared above. Choose phone or chat support to get the quickest resolution. If you have issues getting connected with support, let me know here.

Thanks,

- Jeff

Jeff
Community Specialist
Community Specialist

Hi all,

 

I'm just checking once more to see if you were able to sort this out with support. As we've slowed down, we'll be closing up this thread, but once again, I would recommend you take this issue to support directly if you still aren't sorted out here.


Thanks,

Jeff

Gm222
Community Member

Same problem, can someone please help?

Knite
Community Member

I'm having the same problem. I am using pixel 6 pro for the setup.