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Wifi hub with no QR, no setup code, status API does not show PSK

Community Member

I have been running google wifi mesh (3 hubs) for a few years. Zero issues to date until now. One of the hubs was disconnected on accident and after that would only flash orange. In the Home app, it shows as 'offline' now. I did a factory reset using the button on the router since it was not responsive in the Home app. Light is pulsing blue now.

At some point the sticker on the back was removed. My other 2 hubs have stickers and QR codes. I have checked the hub several times and there are no markings or codes printed into the hub itself as other posts have indicated. I have no original packaging for the item. I tried connecting the hub to my computer and going to but it does not show the psk, just the ssid (copying partial output from the status API below):

   "setupNetwork": {
      "ssid": "setup8DF50"
   "setupState": "NO_SETUP",
   "software": {
      "blockingUpdate": 0,
      "softwareVersion": "14150.43.81",
      "updateChannel": "stable-channel",
      "updateNewVersion": "",
      "updateProgress": 0.0,
      "updateRequired": false,
      "updateStatus": "idle"

I have tried the factory reset several times now and the psk never shows. Completely out of ideas on how to recover it. Has anyone been able to solve this issue?


Platinum Product Expert
Platinum Product Expert

Is the LED light pulsing blue, indicating that it is ready for setup?

Edit: Never mind, I read it again and saw that it was. I'll escalate this issue.

I don't work for Google.

Community Specialist
Community Specialist

Hi folks,


@olavrb, thanks for the help!


@Ohnomywifi, I'm sorry to hear that you're having issues with resetting your Google Wifi. We'd like to know more about this. Please fill out this form so we could investigate further.




Hi Edward,

I went ahead and filled out the form. Will wait to hear back. Please leave the issue open until then as I have not received a solution.

Community Specialist
Community Specialist

Hi Ohnomywifi,


We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.