Nest router AC2200 dropping connetion

[pwheeler1965]

Hello, I've been having issues for many, many months with nest dropping connection. I got SO tired of it and bought a new one yesterday. Today I am still having the same issue. I thought maybe it's the modem an Arris surfboard SB6190, but it's connected to my PC via Ethernet and works perfectly. Any ideas would be great, getting pretty frickin' tired of this!

Thanks. 

[bklebba]

I'm experiencing the exact same thing – with the same modem. The combination used to be rock solid, but in the last few months it's been terrible.

[bklebba]

I should add my Wifi issue is with the Nest Wifi Pro.

[pwheeler1965]

Also, my son has the same modem, same router and same IP, lives 400 feet away and his works flawless! I wrote on here months ago and LovelyM (community specialist)had me switch my DNS primary to 8.8.8.8 and secondary to 8.8.4.4 it seemed to help, but I have also done that now but no luck. 

[bklebba]

I ended up factory resetting the nest Wi-Fi pros and using google dns. So far things seem to be working better. Hopefully this solved my problem. Good luck on getting yours figured out.

[pwheeler1965]

So, my son has the 100% exact system so we decided to swap modems for fun. Now it's only been 24 hours but I have had no issues yet. He has also had no issues. It makes zero sense, but seems to be working. Bklebba, hopefully yours is still working as well! 

[Dan_A]

Hi folks,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app Google Home app.
   2. Tap the Wi-Fi coin  and then Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best,

Dan