Nest wifi goes offline but I modem is online

[welshonsie4]

I set up my router and modem on Friday (7/7). Everything was great, however once a day my router goes offline and stays offline until I hard reset my modem. I would like to establish a better connection to prevent this from happening.

I still am able to use all my internet dependent apps as if I am online, load videos, check emails and social media. The issue is if I go to click a link to a website (using chrome) that is when it tells me to check my connection.

Please some advice or ask questions and I can clarify.

[johnlynch27]

I am having same problem. WI fi continually disconnects for no reason despite repeated  settings re connection. Settings show strong signal.

[schorn2]

I have the same issue too.  For the last few weeks my wifi connectivity and quality has been behaving badly.  I've rebooted everything - including my AT&T modem - and the issue persists.  All equipment has been in place for 2+ years.  No issue with AT&T.  No issue with Nest router connecting to modem.  Major issues started 2+ weeks ago between what seems to be the Nest router and the 3 extenders in the house.  Sometimes the signal just drops for 2 to 3 minutes and then reconnects.  Other times the extenders don't seem to be beaming on connected devices.  Devices include Macs, iPhones, iPads, Chromebook and Samsung TVs.   Has Nest pushed a software update that needs fixing?  Prior to the above issue, the system was a close to perfect as it can be.  Note: My large Sony TV is connected to the modem and works perfectly, even when the Nest issues are in full play.  Help!!!!

[Dan_A]

Hi folks,

That certainly isn’t the experience we want you to have and apologies for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Also, do you have any paused devices?

We know that you’ve already tried other options. It would be a pleasure to help you get through this. Kindly try these steps:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app Google Home app.
   2. Tap the Wi-Fi coin  and then Settings Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best,

Dan