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Nest wifi keeps dropping, going offline

DJDJ
Community Member

Nest wifi that I purchased from US and am using it outside of the US. Had 5 wifi (gen1) which worked like a wet dream, for years!! So, thought the new nests would blow my mind, got 6 of them to get connectivity in a large house.

Now I have a hole in my head that I inflicted upon myself after struggling with these sub-standard products. They are SO BAD that a brick might give me a more reliable connection if I tried. The internet keeps dropping, one node does not want to speak to another (that is all of 15 feet away). If they don't decide to go offline by themselves, which they do frequently, the app shows offline. When they are actually offline, the app shows 'Great connection'.

Someone said 'try to do modem-switch-nest'. Did that. no joy. 

Finally I gave up, went back to my 7 year old gen 1 stuff and life has never been better. Nest wifi Product Manager, may you suffer speeds less than 1mpbs and netflix that is perpetually stuck at 25%. This has to be one of the most evil products to come out of Google. 

5 REPLIES 5

Robert1480
Community Member

Agreed. I've lost connection at least 5 times already today. Keep resetting network to get back on, but it happened twice during Zoom calls I was hosting with clients. These devices are the worst wifi devices I have ever owned.

nickp001
Community Member

Yep!  This keeps happening to me...

Screenshot_20211222-230300_Home.jpg

Jeff
Community Specialist
Community Specialist

Hey, everyone.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Robert1480
Community Member

As I said on your other post, people have mostly congregated on the other thread. Or given up and pulled the plug and replaced the Google equipment like I did. 

Jeff
Community Specialist
Community Specialist

Hey, everyone.

As it looks like everyone has migrated to the other thread covering this issue, I'm going to go ahead and close this one up. If you have anything more you need, definitely feel free to open up a new thread.

Thanks.