Nest wifi points keep going off line. All of them

[DustinC]

Over the last three days the wood keeps disconnecting. The points go offline. The router will also go offline. I have restarted and factory reset and the problem persists. It’s not my att as it remains online. 

[Jhonleanmel]

Hey folks,

@JudgeH, thanks for sharing the step that helped your issue ― this helps the community a lot.

@NPazdan, give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.

Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.

Remove any special characters in your network name and password.

Turn off IPv6.

Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.

Unplug the power from your Google Wifi devices for 2 minutes.

If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

[NPazdan]

Hi Mel, I have tried these steps prior to posting here following the advice on the troubleshooting page. Unfortunately it doesn't help. I still get random points dropping offline at irregular intervals. The timing of the drops lines up with the latest router update and has been working fine in the 6 months or so prior. 

[Jhonleanmel]

Hi NPazdan,

Thanks for reaching out and I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[crwalker54]

Hey Everyone,

Look for my post on ‎11-12-2021 09:02 AM. Everything has bee fine for me since then. Hope it works for you!

I also think my Nest updated since then.

[Jhonleanmel]

Hey folks,

@lflo, you can go to the top of the thread and tap 'Options'. Then tap 'Mute'.

@crwalker54, thanks for the help.

Best,

Mel