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Nest wifi pro 6E has a point wired but still shows that it's wireless in home app

unlikely_event
Community Member

‎10-26-2023 09:56 PM

So I have been struggling with this forever and I want to have all my points be wired backhaul.

 

My setup is Rogers Modem(bridge mode)---->Google Nest Pro 1--->unmanaged switch----->Google Nest Pro 2

Then The other points are wireless.

I have gotten this to say that it is wired before but it eventually switches back to wireless in the Google home app settings for the point.

I have tried different points different cables and no switch inbetween. What is going on??

I'd like to figure this out before I wire one out to my garage and loft apartment.

 

Thanks in advance

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Dan_A
Community Specialist
Community Specialist

‎11-14-2023 12:59 PM

Hi unlikely_event,

 

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem? Have you experienced any outages?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

  1. Disconnect the power from the modem.
  2. Disconnect the Ethernet cable and power cord from the parent point.
  3. Disconnect the power cord from the child points.
  4. Leave everything unplugged for 2 minutes.
  5. Connect the power cord to the modem then to your router and points.

 

Also, you can give these steps a try:

 

  1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  3. Remove any special characters in your network name and password.
  4. Turn off IPv6:
    1. Open the Google Home app Google Home app.
    2. Tap the Wi-Fi coin  and then Settings.
    3. Scroll down and tap Advanced networking.
    4. Scroll down to IPv6.
    5. Toggle the switch off Toggle button off.
  5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  6. Unplug the power from your Google Wifi devices for 2 minutes.
  7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

 

You may skip any step that you’ve done already.

 

Let us know how it goes.

 

Best,

Dan

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