cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Upload Speed Issue @ 5Mbps

Bobbiie
Community Member

‎11-10-2023 11:39 PM

Hey All, 

Exactly the same as the issue found here.

Normal speeds when first starting the Google Nest WiFi is 100/20. After a certain amount of time, speeds become 100/5 and a restart of the device is required to get speeds back to 100/20.

After going through all troubleshooting steps by myself and with support, it was suggested to turn Nest WiFi Cloud Services off. 

Turning Cloud Services off and monitoring for a few weeks fixed the issue, with speeds holding 100/20. Turning Cloud Services back on, speed drops to 100/5 within 48 hours. 

However, turning Cloud Services off removes basic functionality of the device, like having no visibility on devices connected or being able to pin an IP address. 

Having spoken to support to advise of the above, all they have done is blame my RSP for not supporting Cloud Services and have ignored my replies ever since. This makes no sense for multiple reasons, from the speeds working fine after a restart and the issue happening with 3 different RSPs (AussieBB, Exetel and More). 

I figured I would make this post to both give a solution to others looking for a fix (even though it removes basic functionality) and in the hope someone at Google sees this and can finally look into a firmware fix for the problem. 

I'll provide an update, if I ever receive one, but it seems at this point, Google have passed the blame and wiped their hands clean, ignoring my requests for support and escalation. 

Bobbiie

 

0 Kudos
Reply
1 REPLY 1

Dan_A
Community Specialist
Community Specialist

‎11-14-2023 01:56 PM

Hi Bobbiie,
 

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

  1. Disconnect the power from the modem.
  2. Disconnect the Ethernet cable and power cord from the parent point.
  3. Disconnect the power cord from the child points.
  4. Leave everything unplugged for 2 minutes.
  5. Connect the power cord to the modem then to your router and points.

 

Also, you can give these steps a try:

 

  1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  3. Remove any special characters in your network name and password.
  4. Turn off IPv6:
    1. Open the Google Home app Google Home app.
    2. Tap the Wi-Fi coin  and then Settings.
    3. Scroll down and tap Advanced networking.
    4. Scroll down to IPv6.
    5. Toggle the switch off Toggle button off.
  5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  6. Unplug the power from your Google Wifi devices for 2 minutes.
  7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

 

You may skip any step that you’ve done already.

 

Let us know how it goes.

 

Best,

Dan

0 Kudos
Reply