10-28-2022 07:27 PM
Basically title. Upgraded to the nest wifi pro, hooked it up, everything working great for a day or so. I've got 4 devices hooked into an unmanaged 4 port switch that worked perfectly with the previous generation of router and a Verizon router. Now, it will work for a few minutes after a total power off of both the nest wifi and the switch. I've tried changing Ethernet cables, plugging in one device at a time, and assigning static IP addresses. Not sure what else to try.
10-28-2022 09:22 PM - edited 10-28-2022 10:48 PM
Not knowing all the details of the setup, I'll give some generic troubleshooting to try. I have two unmanaged Trendnet switches and have not had any issues with connectivity, although I haven't upgraded to the new Nest Wifi Pro yet. I'm using the Google Wifi mesh connected via Ethernet to the switches and subsequently the 2nd device (access point).
Let me know if any of this helps.
Found this also in Nest Wifi support that also includes a section about switches: Hardwire Wifi devices with Ethernet
10-28-2022 11:43 PM
What exact switch? There exists unmanaged switches with features that would conflict with Nest Wifi, like anti looping detection/ prevention, SPF (spanning tree protocol).
10-31-2022 02:48 PM
Hey folks,
We appreciate your help here, @PatrickP_Viking and @olavrb.
@vernificus, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Mel
11-03-2022 03:15 PM
Hi folks,
@Jhonleanmel, @olavrb, @PatrickP_Viking, thank you for the help.
@vernificus, I'm chiming in to ensure you've got the answer you're looking for. Feel free to let us know if you have more questions about this.
Regards,
Dan
11-04-2022 06:22 PM
Hey everyone,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
I appreciate the help, Jhon and Aldriano.
Thanks,
Archie
11-04-2022 11:17 PM
I have the same problem!
I just replaced a 3-point Nest WiFi system with the 3-point Nest WiFi Pro system this week. In both situations, I have connected the primary router to an unmanaged 8-port TP-link Ethernet switch (model TL-SG108E). Originally with the original Nest WiFi it worked like a charm.
But now the new Best WiFi PRO system is seemingly having issues - my clients connected by Ethernet no longer have Internet access.
Is there a known issue here? Or an update perhaps?
(I've tried basic troubleshooting steps, short of a full factory reset)
11-05-2022 12:56 AM - edited 11-05-2022 12:59 AM
TP-Link TL-SG108E is a managed / smart switch with loop protection/ detection. Disable that functionality on the switch.
Specs:
11-05-2022 10:41 AM
11-06-2022 09:13 AM
Thanks @olavrb -- I've done that now and am just monitoring. Will update again 24-48 hours if no issues.
Curious -- would an UNMANAGED switch be a better option with the Nest Wifi Pro?
But generally, don't I WANT loop protection/detection (or is that a no-no w/ mesh networks generally speaking)?
11-06-2022 09:23 AM - edited 11-06-2022 09:29 AM
Unmanaged switches are recommended, but there exists unmanaged switches with loop detection built in that can't be disabled, like QNAP. So the featureset is more important, "unmanaged" in itself isn't neccessarily good enough.
MichaelP in here, MickeyElephant on Reddit has some great replies on this from earlier. Do a Google search if you need more info. This reply for example:
But in short, Nest Wifi has STP built in, it's needed to prevent loops in a mesh network.
Edit: This post has some useful info too:
My go to is Netgear GS108. TP-Link TL-GS108 should be good too. 🙂
11-14-2022 10:29 AM
Hi everyone,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
Abi
11-14-2022 02:38 PM
Update: in roughly a week since I implemented the recommended fix (disabling the loop detection function in my managed switch, the ) I've had no known issues despite heavy work-from-home usage of the WiFi portion, and all media streaming via ethernet clients through the switch. Thanks to @olavrb again for the help!
11-14-2022 04:10 PM
Hey TJR,
Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.
Best,
Abi
11-06-2022 09:23 AM
Hi! Thanks for the responses. I am using an unmanaged TP Link switch .
I've discovered that everything works fine as long as my Chromebook is either awake and connected to Ethernet or I disconnect the Chromebook from Ethernet before putting it to sleep. The Chromebook is an Acer 516 GE.
11-06-2022 10:22 AM
Hey there,
@olavrb, thanks for the useful links.
@vernificus, awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.
Best,
Mel
11-06-2022 10:27 AM
Well sort of fixed. It doesn't work as it does on every other router/modem I've used. I've found a work around, but there's still obviously an issue
11-07-2022 09:03 AM
Hi vernificus,
Thanks for the update. I'm glad that the situation has improved. I'd love to help you out if you have other concerns or questions.
Best,
Mel
11-10-2022 11:44 AM
Hey vernificus,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Best,
Abi