Nest wifi pro points keep going offline

[bnydegger]

Nest wifi pro 6e points keep randomly going offline. When connected, the mesh test indicates great connection.

[AbigailF]

Hi arshad14,

We’ve informed the senior support handling your case and you should be getting an email shortly. You also have the option to do a search on your email inbox for all emails that have this subject: Re: Your Google Support Inquiry: Case ID [4-3643000033259].

I’ll keep this thread open for a few more days to give you time to update us. Let us know if you have any other questions for now.

Best,
Abi

[arshad14]

I just sent out the email with all the requested details. Now waiting to hear back for the approval of the warranty claim.

[AbigailF]

Hey there arshad14,

That’s great! Please continue your conversation with our senior support via email so they can continue helping out with the process. I’ll be closing this thread in 24 hours. If you have a new question or concern, you can always create a new thread and we’ll be here to help you out.

Thanks,
Abi

[arshad14]

Still waiting for a response from someone to resolve my issue. I'll be charging Google for the Nest Wifi Point that's going to be passing the 30-day return period at this point.