Nest wifi router - cannot change pppoe username and password

[rogerwmwong]

I am in Australia, using NBN. Connecting my Google NEST wifi router to the NBN router with an ethernet cable. 

The connection has been without problem.

Recently, I changed my NBN supplier and need to change the PPPoE username and password.

However, when I open the Google Home in my Android phone and try to change the PPPoE setup, it says that I cannot change this setup. 

Is there any idea that I can change the setup?

[Dan_A]

Hi rogerwmwong,

That certainly isn’t the experience we want you to have. Let’s see — PPPoE is short for Point-to-Point Protocol over Ethernet. This means you need a specific username and password from your ISP before accessing the internet. This is typical for many DSL connections.

If you’re not sure what your username and password are, contact your ISP and ask for your PPPoE account name and password. You’ll need to enter these when manually configuring your WAN settings.

Once you have your account name and password, here’s how to enter your PPPoE information.

1. Open the Google Home app .
2. Tap Favorites Wifi Settings Advanced Networking.
3. Tap WAN.
4. Choose PPPoE.
5. Enter your account name and password. Verify the password, then tap Save .
6. Reconnect the Ethernet cable to your Wifi point.

Note: To keep your network secure, Google Wifi and Google Nest Wifi do not support Web Proxy Auto-Discovery (WPAD) Protocol. WPAD can easily be hacked and expose your browsing behavior or data. If your device has WPAD enabled, we recommend you refer to your device user manual to disable it.
 

Hope this helps.

Best,

Dan