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Nest wifi router points offline

MarkJ69
Community Member

I just purchased a 3 point Nest WiFi system and set it up. The main router point is transmitting the wifi signal just fine but the other 2 are showing offline. Any help would be greatly appreciated!

4 REPLIES 4

Jeff
Community Specialist
Community Specialist

Hi, MarkJ69.

Sorry to see you're having issues with your points being online. I'm sure that's frustrating. Let's take a look at things and get this sorted out.

Do your points have any status lights? If so, what color are they? Were you able to set them up before they went offline, or were you never able to complete setup in the first place on the points?

I look forward to working with you on getting this fixed.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, MarkJ69.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks