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Nest wifi showing as “loading” in Google home app

KennyDuncan
Community Member

Hi all, 

Hope that someone can explain and suggest a fix, I have been using Nest Wifi (2 points)for over a year at home, however recently the Google Home app is always showing it as “loading” on the app display. Can anyone suggest why this is an if I can fix it? Wifi operates and upload and download speeds are fine, is it an app issue? Have switched wifi and router off and on but makes no difference.

F9D77435-7792-4CC6-B670-78AA2BA4539F.png

1 Recommended Answer

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @KennyDuncan 

Yeah, a number of people have been seeing this recently. It seems to get corrected if you drag the screen down a bit to get the reload spinner to come up.

View Recommended Answer in original post

4 REPLIES 4

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @KennyDuncan 

Yeah, a number of people have been seeing this recently. It seems to get corrected if you drag the screen down a bit to get the reload spinner to come up.

Perfect, worked a treat. Thanks Michael!

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MichaelP, thanks for the help!

 

@KennyDuncan. I'm glad to hear that MichaelP's response helped you. Please observe it for now and let us know if anything comes up.

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi all,

As we got our resolution here, I'm going to mark this one as resolved in the next 24 hours. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to let me know before the lock.

Thanks,
Jeff