Nest wifi speed extremely slow, ISP not the issue

[Paul311]

Had the google mesh router for a couple years, and about 6 months ago added a second point. In the past month speeds have come to a crawl. I've had the ISP come out and do a service call, and confirmed no issues. When i test in the google home app i always get over 600mbps. But on individual devices speeds are rarely above single digits. Troubleshooting and resetting the network solve the issue temporarily, but it soon returns. I've read that a software update might have had some bugs in it, is there anyway to reverse the update? The performance is unacceptable, and looking to replace with a better product. But i also dont feel like i should bear the burden for replacing a product that failed due to no fault of my own.

[Rusell]

Hi Paul311,

Thank you for posting in the community. I understand that your Google Nest router has been providing a low-speed connection to your devices for the past month.

To further assist you, I'd like to ask you a few questions to provide the correct troubleshooting:

• What's your approximate home or apartment's lot area in square feet?
• What access points are affected?
• Do you use a modem and router combo?
• Were there any recent changes in your network setup?
• How many devices actively use the internet at once?
• Did you change your Internet Service Provider (ISP)?
• What troubleshooting have you done so far? 
• What Google Nest WiFi device do you have?
  • Here's a helpful article to identify your Google WiFi device: Tech specs for Nest Wifi Pro, Nest Wifi and Google Wifi.

Keep me posted.

Best regards,

Rusell.