I just installed a Nest Wifi Pro system with one unit connected to my internet router and two satellites. Things are working ok. I have a continual problem when streaming shows where the signal skips and restarts. According to the app, I have good coverage and connectivity across the three units. Anyone experience this and have ideas how to fix?
Yeah, very similar issue. You shouldn't need to do many configurations; therefore, the amount of people with issues tells me this will require a firmware update. I actually have 4 units, all with excellent connections.
I even have the sky Q box hardwired in, and it drops the connection only for 30 secs but enough to kill the sky. All experience issues on the latest iPhone 13 and 14. So again pretty sure this can only be fixed with a firmware update. To be honest, I was expecting this.
Current version: 1.63.327820
Thanks for posting — let's see what's going on.
Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 22.214.171.124 on the primary and 126.96.36.199 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.
Let us know how it goes.
I just wanted to jump in real fast to see if you saw Abi's reply and to see if you tried out those suggestions and to see if you're still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
@AbigailF I'm ok with closing the thread.
Essentially things are stable. The network remains broadly stable, with occasional dropouts where all clients connected experience no internet. I've not cut over all devices to the new network, which is mainly Google devices i.e. Doorbell, Heating, and Protect; I've left these on the old wireless until we see stability improves from firmware updates.
Performance wise - pretty good, no real issues
I'd like to see Google iterate on general stability and performance via firmware updates; otherwise happy with the new setup.
Awesome — glad to hear that your issue is fixed. We appreciate your feedback, we'll let everyone know whenever a new firmware update is available. It looks like we can consider this one complete, so I will lock the thread now. Feel free to post a new thread should you have any other concerns or clarifications.