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Did guest network settings change and no longer default to 2.4ghz?

Britts
Community Member

Recently had to reinstall google nest Wi-Fi system. Upon doing so I had to reset the router and I believe the firmware was updated. After setting up the Guest network I have noticed it is showing as 5ghz. It use to be 2.4ghz before the reset. I am now having trouble linking my smart home devices which did previously work on google nest Wi-Fi guest network before the reset. 

Any suggestions how to force a 2.4ghz connection?

2 Recommended AnswerS

davidking
Gold Product Expert
Gold Product Expert

The guest Wi-Fi network supports both the 2.4 GHz and 5 GHz bands, and has for a long time. Some (poorly designed) smart home devices are only capable of using the 2.4 GHz band and will not be available for setup if the phone or tablet you're using for setup connects to the 5 GHz band. This is most likely what you're experiencing. Here are some potential solutions:

  1. You may be able to tell your Android phone, if you have one, to only connect on the 2.4 GHz band temporarily in your phone's Wifi settings, then you may be able to setup the device. Refer to the manufacturer's support information to see if your phone has this feature.

  2. The waves of the 2.4 GHz band can travel a greater distance than those of the 5 GHz band. Put your phone or tablet into airplane mode first (that step is usually key), then move farther away from your router and points. Turn airplane mode off, and your phone or tablet may connect to the 2.4 GHz band, allowing you to continue the setup of your smart device.

  3. Use the Wifi hotspot feature on your phone or tablet. Refer to the manufacturer's support information to see if your device has this feature. This typically works because the Wifi hotspot uses the 2.4 GHz band, not the 5 GHz band. Note you will need 2 devices to set this up.
    • Turn off your Wifi routers and points.
    • Turn on the Wifi hotspot feature on a phone or tablet. Make sure to name the Wifi network the same as your normal network name, and use the same password you use on your normal Wifi network. If you're not sure how to do this, refer to the manufacturer's support website.
    • Connect a second phone or tablet to that Wifi hotspot.
    • You can then use that second phone or tablet to setup your device and connect it to the Wifi hotspot on the first phone or tablet.
    • Once setup, turn off the Wifi hotspot, turn your routers and points back on and your smart device should connect to your Wifi network.

  4. Temporarily invest in a cheap router (or borrow one from a friend or family member) that does have a feature to enable separate network names for the 2.4 GHz and 5 GHz bands. Turn off your existing router and points and make the network name and password of the temporary router the same as your existing router, then proceed to setup your smart device with the temporary router. Once finished, power off the temporary router and turn your existing router and points back on.


Hopefully one of these solutions helps!

View Recommended Answer in original post

Britts
Community Member

Thanks for the advice. Using the Wi-Fi  hotspot suggestion worked perfect!

View Recommended Answer in original post

6 REPLIES 6

davidking
Gold Product Expert
Gold Product Expert

The guest Wi-Fi network supports both the 2.4 GHz and 5 GHz bands, and has for a long time. Some (poorly designed) smart home devices are only capable of using the 2.4 GHz band and will not be available for setup if the phone or tablet you're using for setup connects to the 5 GHz band. This is most likely what you're experiencing. Here are some potential solutions:

  1. You may be able to tell your Android phone, if you have one, to only connect on the 2.4 GHz band temporarily in your phone's Wifi settings, then you may be able to setup the device. Refer to the manufacturer's support information to see if your phone has this feature.

  2. The waves of the 2.4 GHz band can travel a greater distance than those of the 5 GHz band. Put your phone or tablet into airplane mode first (that step is usually key), then move farther away from your router and points. Turn airplane mode off, and your phone or tablet may connect to the 2.4 GHz band, allowing you to continue the setup of your smart device.

  3. Use the Wifi hotspot feature on your phone or tablet. Refer to the manufacturer's support information to see if your device has this feature. This typically works because the Wifi hotspot uses the 2.4 GHz band, not the 5 GHz band. Note you will need 2 devices to set this up.
    • Turn off your Wifi routers and points.
    • Turn on the Wifi hotspot feature on a phone or tablet. Make sure to name the Wifi network the same as your normal network name, and use the same password you use on your normal Wifi network. If you're not sure how to do this, refer to the manufacturer's support website.
    • Connect a second phone or tablet to that Wifi hotspot.
    • You can then use that second phone or tablet to setup your device and connect it to the Wifi hotspot on the first phone or tablet.
    • Once setup, turn off the Wifi hotspot, turn your routers and points back on and your smart device should connect to your Wifi network.

  4. Temporarily invest in a cheap router (or borrow one from a friend or family member) that does have a feature to enable separate network names for the 2.4 GHz and 5 GHz bands. Turn off your existing router and points and make the network name and password of the temporary router the same as your existing router, then proceed to setup your smart device with the temporary router. Once finished, power off the temporary router and turn your existing router and points back on.


Hopefully one of these solutions helps!

Britts
Community Member

Thanks for the advice. Using the Wi-Fi  hotspot suggestion worked perfect!

davidking
Gold Product Expert
Gold Product Expert

No problem, glad to hear that!

Jeff
Community Specialist
Community Specialist

Thanks for the help on this, davidking!

 

Hey Britts,

 

It looks like you were able to get this sorted out and working. Before I mark this as resolved, I wanted to check in and see if you needed anything else or had any additional questions.

 

Thanks,
Jeff

AbigailF
Community Specialist
Community Specialist

Hi Britts,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Best, 
Abi

AbigailF
Community Specialist
Community Specialist

Hey Britts,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi