New Spectrum Modem cannot connect to Nest Router

[Birdsong1]

Hello.

I just got a new Spectrum Modem and am having issues with the router and the points. Everything was working fine until I got a new modem from Spectrum. Now the Google Home App is not finding the router at all. 

Does anyone know what I can do? 

Thank you in advance.

[RXShorty · Accepted solution]

Hi @Birdsong1 

Great you got things resolved! 😊

Yes you can add a Switch to the second port without issues. The port with the Globe is for the internet connection. Second port is for your local network.

So connecting the switch to the second port should be just fine. 😉

[RXShorty]

Hi @Birdsong1 

What kind of modem did you have first?
And what is the model name of the modem?

Do you have the modem connected to the WAN port of the Google Nest router? 🙂

[Birdsong1]

Hi RXShorty,

I had an Arris modem.  I reset to factory setting for the umpteenth time and now everything is finally working.  Yes, I connected the cable to the port with the globe sign.  😊 Maybe I did not disconnect the cable from the modem to the router; instead I only unplugged the charger. 

I have another question- maybe you can help?

I got a linksys switch.  Do I just connect that to the other port on the Nest router?

Now I'm afraid to touch that Nest or I might lose wifi again. 

Thank you in advance.

[RXShorty · Accepted solution]

Hi @Birdsong1 

Great you got things resolved! 😊

Yes you can add a Switch to the second port without issues. The port with the Globe is for the internet connection. Second port is for your local network.

So connecting the switch to the second port should be just fine. 😉

[Birdsong1 · Accepted solution]

Ok, I plugged it in...and wifi still works. 😁

Thank you very much for your quick responses RXShorty!

[Jhonleanmel]

Hey folks, 

Thanks again for helping here, @RXShorty. 
@Birdsong1, glad to hear that and thanks for getting back to us. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Best, 
Mel

[Jhonleanmel]

Hi everyone,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel