2 days ago I received an alert through my Google Home app that one point of a four point mesh network was disconnected. When I got home from work I found that the app identified it as disconnected and it had a solid blue light. I tried power cycling for it only to return to a solid blue so I began the factory reset process.
According to the documents it should then move to pulsing blue and allow for a setup but it never moves from flashing to pulsing.
I left it overnight flashing and have repeated the process a few times for different time periods and never gotten past fast flashing blue.
Last night I left it unplugged for 8 hours and tried to reset again and am still stuck with flashing blue after 2 hours.
Any suggestions on how to move forward are appreciated
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It does not show up in the google home app to be added.
From the google documents it says it will flash blue and then move to a pulsing blue when it’s ready for setup and it never gets to that point.
I have tried it for the correct amount of time. If you hold it too long it will move to a flashing orange light and the reset will not continue.
“Note: If you hold the button for too long (>15 seconds), the device will start flashing orange and won't factory reset. In this case, unplug and try again.”
The doc about factory reset does not tell you to unplug power before initiating factory reset by the physical button if over a certain firmware version, which you certainly are.
If the firmware on your Google Wifi point is earlier than 13729.57.27:
1. Unplug your point from the power source.
But if that does not work either, the unit might be defective. If it's within warranty you might get a new one.
I am unable to check the firmware version on this unit but the working partner units are all beyond the firmware mentioned in the document.
I was not able to initiate a reset with the unit plugged into power, only if unplugged and the button held while plugged in.
I will reach out to google about the unit being defective. They were all purchased January of 2022.
As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.