New Spectrum modem EU2251 connection problems

[Mcintyre]

New Spectrum router eu2251 to upgrade to 1Gbit speeds. Everything was working with an older spectrum modem

AC2200 wifi router will not connect directly to new modem.

I had to use an old Netgear N300 WNR2000 wifi/router as a go-between, but now speeds are throttled less than 100Mbit.

How do I get the Nest to directly connect to modem for the proclaimed 1Gbit speeds?

Spectrum said I was getting 1.23Gbit at the modem and the third party router was my problem

[EpicPHEONIX114]

I ran into this issue today. There is a little button on the bottom of the AC2200 you have to press and hold it till it turns yellow to start the factory reset process. I had to do this 3 times for the app would see the spectrum modem. Hope this helps 

[Mcintyre]

Thanks. What is the order to do it all? Do I turn everything off and then turn on modem first, then google nest, then factory reset until it connects to modem?

[AbigailF]

Hey folks, 

Thanks for lending a hand, @EpicPHEONIX114.
@Mcintyre, you'll need to reboot your new modem router first since there was a reconfiguration done to it. Here's how you do it:

Unplug the cables connecting your Google Wifi router to your new modem router.
Unplug all the cables on your cable modem including the coaxial cable, power and Ethernet.
After 1 minute, plug the power and the coaxial cable back in. Wait until the cable modem is online again.
Re-connect the Ethernet cable back to your Google Wifi router and wait until it's back online.

Let us know how it goes.

Thanks,
Abi

[EpicPHEONIX114]

Sorry for the late reply, hope you got it going but yeah just unplug everything. Boot the modem wait like 2 to 4 minutes for it to come online. Then do the router and all is good. 

[AbigailF]

Hi Mcintyre,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Best, 
Abi

[Jhonleanmel]

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[AbigailF]

Hello everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,
Abi