05-13-2023 09:22 PM
Hello, I got a new wifi and everything said offline, so I reconnected everything one by one and they all still say offline. What do I do to fix this?
05-13-2023 11:15 PM
Here are some additional tips that may help:
I hope this helps!
05-19-2023 03:22 PM
Hello everyone,
@Amitbhargav0408, @MplsCustomer, I want to thank you for your assistance here.
@Sarah20, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.
Best,
Lovely
05-14-2023 06:53 AM
When you say "reconnected everything", what do you mean?
Generally, it's not easy to update Wi-Fi settings on Google Nest's devices, which is why they recommend, when getting a new router/modem, to set the network name (SSID) and password to the same values used on your old router/modem. If you can't do that, then generally you need to do a factory reset on each device and reinstall it.
This is Google Nest Help's page on connecting to a new Wi-Fi network:
05-23-2023 11:41 AM
Hi Sarah20,
We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.
Cheers,
Lovely
05-24-2023 11:57 AM
Hey there Sarah20,
I'm checking in to make sure that you've seen our responses. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.
Thanks,
Lovely