Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

No QR code or setup label on an AC-1304

Community Member

I am trying to retrieve the default password to setup this unit, but when i login to the " ", it does not display the PSK option.   Is there any other way to get the key or should i just throw this thing away?  Below is what I'm pulling from that page.


"dns": {
"mode": "automatic",
"servers": [ ]
"setupNetwork": {
"ssid": "setup68A30"
"software": {
"blockingUpdate": 0,
"softwareVersion": "14150.376.32",
"updateChannel": "stable-channel",
"updateNewVersion": "",
"updateProgress": 0.0,
"updateRequired": false,
"updateStatus": "unknown"
"system": {
"countryCode": "us",
"groupRole": "none",
"hardwareId": "GALE C2I-A2A-A3C-A4I-E87",
"lan0Link": true,
"ledAnimation": "SETUP_REQUIRED",
"ledIntensity": 30,
"modelId": "ACc3d",
"oobeDetailedStatus": "WAITING_TO_SETUP_OFFLINE",
"uptime": 44
"vorlonInfo": {
"migrationMode": "weave_all"
"wan": {
"captivePortal": false,
"ethernetLink": false,
"invalidCredentials": false,
"ipAddress": false,
"online": false,
"pppoeDetected": false,
"vlanScanAttemptCount": 0,
"vlanScanComplete": false


Platinum Product Expert
Platinum Product Expert

I've escalated the thread, Google reps will get back to you.

I don't work for Google.

Community Specialist
Community Specialist

Hi everyone,

Thanks for lending a hand, @olavrb.
@Mok, I'm sorry to hear that you're having an issue with your Google Wifi router. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?


Community Specialist
Community Specialist

Hey Mok, 

My apologies for the late reply. We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please remove the status report you previously posted in this thread for security purposes.

Also, please continue the conversation there as this thread will be locked after 24 hours.