Ny wifi mesh from google drop in speed after less than 24hours and need constant reboot

[Vipster]

Hello,

I dont know if anyone has the same issue but after a couple of year working perfectly I now have a connection speed issue with my mesh. After aroubd 24hours the speed slowdown considerably and I had to reboot all mesh to make them work at full speed again. This is not very convinient. I trested my internet provider router directly with my computer in ethernet and speed is consistent there.

Does anybody else ecxperience that and managed to find a solution for remediation?

Thanks a lot!

[Davesac]

Similar issue here - on Feb 18 I was pulling 320Mbps, on Feb 20 it dropped to 90mbps.  haven't been able to get to get those speeds back.  Tested modem and the modem is pushing 360mps.

[AbigailF]

Hey folks,

Thanks for posting — let's see what's going on.

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:
 

• If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
• Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
• Remove any special characters in your network name and password.
• Turn off IPv6.
• Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
• Unplug the power from your Google Wifi devices for 2 minutes. You can skip this part if you’ve done it already.
• If the issue persists, try factory resetting your network. Take note that this will delete all network data.
   

Let us know how it goes.

Best,
Abi

[AbigailF]

Hi everyone,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Regards,
Abi

[Davesac]

Abi,

It's still an issue. The only thing I haven't done yet is the factory reset. If that's the only step I have left, then I will do that next.

Thanks

[Davesac]

Completed the factory reset and still have slow wifi.  Modem is pushing 320mbps but wifi is only putting out 90mbps.  Any other suggestions?  I'd love to know what changed on Feb 19 to cause this. 

[AbigailF]

Hello there folks,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. If the issue persists after doing all the troubleshooting steps, please fill out this form and let us know once you're done.

Thanks,
Abi

[Davesac]

Update - a day after completing the factory reset, I received an insight informing me that the cable between the modem and router was underperforming (I'm paraphrasing).  I replaced the factory ethernet cable and my speeds are back where they belong.  I had not previously received this insight. 

[AbigailF]

Hi again everyone,

Appreciate the update, @Davesac. Glad to hear that your issue has been resolved. Let’s monitor it for a few days, just to be sure it stays the same.
@Vipster, I’d like to check in and see if you were able to try the troubleshooting steps. Let me know if you need help with anything.

Best,
Abi

[AbigailF]

Hey folks,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

[Davesac]

350/12 as of this morning. The cable was definitely the issue.

Thanks for your help!

[AbigailF]

Hello there, 

@Davesac, awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete. 
@Vipster, please let me know if you still need help. I will lock the thread shortly unless I can help out with anything else. 

Thanks, 
Abi