One of my point won’t go online

[abellaj]

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Original Poster:Mindy Liebowitz

My mesh point was unplugged. When I plug it back in and try to reconnect it to the network I get a can’t connect message.

[Jeff]

Hi, Mindy Liebowitz.

Sorry for the issues you're having with the WiFi point. I bet that's quite frustrating, but I'll be happy to help you sort it out.

I do have a couple of questions for you to help us diagnose things.

• Does the point have any lights pulsing or flashing after you plug it in? If so, what color?
• Are you able to see the point in your Home app?
• Have you tried moving the point closer so see if it will reconnect being a little closer to the home router?

Let me know a little more about the situation and I'm sure we can get it back online. I look forward to hearing back from you. Thanks.

[Jeff]

Hey, Mindy.

I’m just checking in real quick to see if we needed anything else here or if we were able to resolve the problem. Let me know if there’s anything else I can do here.

Thanks

[Jeff]

Hi, everyone.

As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.

Thanks