Palo Alto PrismaVPN Global Protect does not connect with Google Nest Router

[vinibene]

I use Palo Alto PrismaVPN Global Protect to connect to my company's private network.

The software is installed on my Macbook Pro macOS Monterey 12.5. It works fine when I'm on the office's network, the customer's network, and the mobile phone provider's network.

Unfortunately, it doesn't connect to VPN when I'm on the home network with a Google Nest Wifi model H2D (SYGG1M2V3).

I tested bypassing the router and connecting the laptop directly to the ISP - fibre modem, and the connection works fine. I'm unsure if there's any configuration in Google Nest Wifi Router that could prevent the VPN software from working. I had a similar issue with ExpressVPN.

Any help, please?

Thanks

[olavrb]

Based on previous threads, this sounds like a double NAT issue. VPNs sometimes have issues with that. Have you put your ISP equipment in bridge mode?

• https://dongknows.com/double-nat-vs-single-nat/

A previous thread:

• https://www.googlenestcommunity.com/t5/Nest-Wifi/Nest-Wifi-intermmitent-connectivity-when-connected-...

It could be worth to find the logs of the VPN client to see what it thinks is the problem.

[LovelyM]

Hello everyone, 

Thanks for lending a hand, @olavrb.

@vinibene, I'm checking in to see if you were able to do the steps in the links provided above. I want to make sure everything is covered on your end, so let me know if you still need help.

Best,
Lovely

[LovelyM]

Hi vinibene, 

Checking in should you have any concerns or questions you need help with. Let us know by replying to this thread. 

Cheers,
Lovely

[LovelyM]

Hey vinibene, 

It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Thanks, 
Lovely