09-28-2022 11:23 AM
I replaced my old router with Google Nest and now I can’t connect to my Panasonic AC through the Panasonic Comfort Cloud App. It fails every time, looking for wifi!
I suspects it maybe has something to do with the bandwidth. The AC only supports 2.4 GhZ and as I understand the Google Nest somehow ‘mix’ the two bandwidths 😕
Has anyone had success connecting their Google Nest with Panasonic Comfort Cloud App?
Any help would be appreciated!
Thank you!
10-02-2022 01:40 PM
Hi Larsen047,
Thanks for posting ― let's see what's going on.
The Google Wifi point(s) uses the same name for both the 2.4 GHz and 5 GHz band networks. This means that the Wi-Fi network uses both radio bands. But keep in mind: while both bands can be used, the personal devices (a smartphone, tablet, laptop, etc.) will connect to only one radio band at any given time. Nest Wifi, Google Wifi, or OnHub attempts to select the band that will deliver the best performance for your device. Currently there is no option to manually disable either of the bands or to connect to them separately.
Give these steps a whirl:
Create a hotspot with a mobile phone. However, 2 mobile phones are required:
Let us know how it goes.
Best,
Mel
10-05-2022 01:42 PM
Hi Larsen047,
I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?
Thanks,
Mel
10-06-2022 03:25 PM
Hey Larsen047,
We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.
Thanks for the help here, Mel.
Regards,
Jennifer