Phone and TV lose connection

[Joannewaite]

Hi, we have just switched over from fibre with a phone line to full fibre now phone line. We are with Plusnet. Since the change over the WiFi might work for 20 minutes on my phone but then loses connection even though other items are connected eg Google speakers, TV etc.  it is only happening to my phone and my daughter's, and our TV occasionally.  Plusnet gave tested our WiFi and said everything is fine.  The WiFi fluctuates from 2.4 to 5 to limited connection to no connection. I looked online and read about changing the IP address on my phone which worked for a few hours then it started again. Any advise please! 

[kcruzgonzalez]

Hi Joannewaite,

Thank you for posting in the community. I'm sorry that you're having troubles with your internet connection on your cell phone. I understand how frustrating this can be. I'm here to help.

Before I begin, I need to ask a few questions for further assistance:

• When did the issue start? 
• Do you have any Google routers?
• Have you checked if your cell phone has pending software updates?
• Have you tried restarting the phones?
• Have you restarted your router?
• Have you tried to see if the issue persists in a different network? 

Please keep me posted. I'll look forward to your response.

Regards,

Kevin

[kcruzgonzalez]

Hi Joannewaite,

I haven't heard from you in a while, so I'll be locking this thread. If you have any new issues, updates, or just a discussion topic, feel free to start a new thread in the community.

Thanks, 

Kevin