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Pixel 7 Pro doesn't connect to 6ghz band with Nest WiFi Pro

prezadential
Community Member

I have a new Pixel 7 Pro, which is 6e compatible so I upgraded to the new Nest WiFi Pro mesh system. When I initially connected, the pixel 7 Pro found and used the 6ghz band properly. 

But what I am noticing is that when I leave the house and come back and the phone auto connects to my network, it always connects to 5ghz band instead of the 6ghz band. The phone never auto switches to 6ghz if it is a better connection. They only way I can get back the 6ghz band is to always forget my network and reconnect via password and 100% of the time, it connects to 6ghz. 

This renders the auto connect feature for WiFi worthless if I always want to use 6ghz as much as possible. I shouldn't have to forget my network every time I get home to use 6e or it at some point should switch to 6e when 6e is a better connection than 5ghz, correct?

Is the phone supposed to auto switch to 6ghz whenever possible? Because I've never seen the connection change to 6ghz or vice versa from 6ghz to 5ghz when 5ghz is a better connection. Either way, I shouldn't need to forget my network to utilize 6e connection. If it's always going to connect to 5ghz, I should have kept my Nest WiFi 2020. Thanks for any responses

11 REPLIES 11

WarpedTrekker
Community Member

Yes it should auto determine 6GHz and be routed to that channel. I got the same problem with a couple other devices like my Dell XPS 13 Plus (9320). This laptop, refuses to keep itself on the 6GHz channel. The Intel Killer AX211 app shows it connecting and prefering 2.4GHz and 5GHz instead. I've tried manually connecting to 6GHz, and it works for awhile, but on reboot it reverts to the slower channels.

Goode needs to issue a fix.

Oh ok. Yes, I don't have an issue connecting to 6ghz and staying connected is fine. The issue is when I disconnect from wifi, for example, leaving my house. When I come back home, when my phone auto reconnects to my home network, it's 100% of the time connecting to 5ghz. But once I forget my network and reconnect with password, it's 100% of the time, connecting to 6ghz. But stays connected. At least that's an inconvenient workaround. Thanks for the reply

TQ72
Community Member

I've yet to get two separate 6e-capable devices to connect in the 6ghz band at all.  I've heard of others with the same problem - seems to be a common issue.  Hoping this is something they can fix with an update.  

TQ72, even when u forget network and reconnect back in? That 100% works for me. My issue is auto connecting. Would be nice for it to switch out connect right away to 6ghz. Thanks for the info. Hopefully they can fix this soon

Yes, even when I forget and reconnect.

Logandros
Community Member

Forgetting and reconnecting works on my P 7 Pro, frustrating workaround but confirmed here.

Yes it's inconvenient but at least it works. I hope they can fix it to where the pixels can search and connect to the 6ghz first, then to 5ghz and so forth. But the 6ghz should almost always connect since it is less congested. Here's to hoping. Thanks for the reply

Hey everyone,

 

Thanks for bringing this to our attention. We're always looking for ways to improve and we'll take it as feedback.

 

I also suggest that you send feedback by following this link. Let me know if you have other questions or concerns ― we'd love to help

 

Best,

Mel

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Hey all! Every since the Google WiFi Provisioner update, the phones seem to switch to 6ghz one the fly now when close enough. No need for me to forget network any longer for a workaround! 

Thanks all! Cheers!

Hey prezadential, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel