WiFi Pro Set Up

[rp525]

Hi all,

I recently purchased the WiFi pro, looking to upgrade from the Nest WiFi. On Friday I had a little bit of time spare so factory reset my Next WiFi network and hooked up the pro.

I continually encountered a connection error which suggested no internet being passed from the modem. Did the whole restart process, same issue. On loop. Tried entering the appropriate WAN settings but still just had errors.

Was pulling my hair out at this point so tried to revert to the Nest WiFi and now getting no connection there either.

I tried contacting Google support and was told it may be because the modem wasn't in bridge mode (though I hadn't changed anything on the modem) and he tried to connect me to someone who could help there but after an hour on hold I gave up.

Decided to have another try with the Pro and it now gets past the initial connectivity issue screen to the point where it is creating the network and then after a lengthy wait it errors out, saying connection between phone and router dropped. If I try the Nest WiFi that is still getting connection issue.

I've dug out my BT router so I have a WiFi set up at least but I've now ended up downgraded on where I was before! I'm at a bit of a loss as to what to try next, any suggestions welcome! Details of set up below.

ISP: BT

Modem: Draytek Vigor 130 (have tried the # log in details)

Router: 

Old - Nest WiFi + 1 point

New - WiFi pro (single unit only)

[PatrickP_Viking · Accepted solution]

This is a common issue when replacing gear connected to ISP equipment.

• Factory reset the Nest WIfi and any Nest Wifi Pro devices in the Home app
• Verify that the modem has the most updated firmware
• Unplug the modem
• Connect to the Nest Wifi Pro via Ethernet, power up the modem and immediately plug in the Nest Wifi Pro; they should talk to each other and put the modem into bridge mode
• Follow the prompts to connect the Nest Wifi Pro via the Google Home app

If you still have issues, contact your ISP. Either the modem is not compatible with the Nest Wifi Pro or there is a setting they need to change or information they need update on their end to make the modem transmit data (most likely the reason you are not getting traffic flowing through from the modem). 

[rp525]

This does contain what was ultimately the issue with my set up in that the modem needed to be put into bridge mode. I hadn't had issues with it for the Nest Wifi but when trying to set up the pro it was causing the problem. I put the modem into bridge mode using this link here, and after this the set up was very straight forward and had no issues at all.

[Jeff]

Hey rp525,

Thanks for sharing the link to the article on bridge mode that helped you sort out your setup issues. I'm happy to see things are working correctly for you now. ckryzan, have you tried going through the steps that rp525 shared? If you've tried that and still can't complete setup, let me know.

Thanks,

Jeff

[Jeff]

Hey rp525,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

[rp525]

All working for me now!

[Jhonleanmel]

Hi rp525,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread now.

Cheers,

Mel

[ckryzan]

I’m having the same issue. Bought a 3-pack. First one set up fine. Can’t get either of the other two to connect. Google/Nest online help resources are of no help.