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Points

Malakiaso
Community Member

I am just wondering. My connection in the living room, where the router is, is great. When I go to the bedroom where the point is it stinks. Looking at the app, it says I'm connected to the living room. My question is can you connect to the point? 

4 REPLIES 4

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @Malakiaso 

Just a couple of thoughts here that may help. First, client devices decide which access point to connect to and when to switch between them. Google/Nest WiFi supports some specifications that can help clients make better decisions about that (802.11k and 802.11v if you are interested). But, not all client devices support those, and the ones that don't may not do a great job of deciding when to "hand off" from one access point to another. It sounds like the device you're using may fall into that category. If so, you may be able to force it to re-connect by briefly disabling and then re-enabling the WiFi on that device after you've moved closer to another access point.

Second, if your device is getting poor connectivity in your bedroom, then it's possible the Nest WiFi Point unit in that bedroom is also struggling to get a strong connection to the primary Nest WiFi Router in the living room. I would run a mesh test in the Google Home app and make sure that point is showing a "great" mesh connection for itself. If it's getting a poor connection, then you may need to think about changing the placement of the primary, that point, or both in order to get a better connection for it. Typically, recommended placement is to have the secondary point units no more than one or two rooms away from the primary so they can get a strong connection for themselves and provide coverage for more distant clients. But, that assumes the walls and floors (if the signal is going between levels) are constructed from typical hollow wall / timber framing. If the walls / floors are concrete, brick, or plaster, then secondary / point units will need to be much closer to the primary (and getting coverage to more distant clients will be much more challenging).

I hope some of this helps!

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MichaelP, thanks for the help!

 

@Malakiaso, how's it going with your Google Wifi? Still need our help?

 

Thanks,

Edward

 

EdwardT
Community Specialist
Community Specialist

Hi Malakiaso,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Malakiaso,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward