09-06-2021 10:38 AM - edited 09-08-2021 11:49 AM
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Original Poster: Mr. Hudson
09-13-2021 12:23 PM
Im having the same issue and just made a similar post. Are you using ATT Fiber? If you prioritize a device in your google home settings does the problem go away for that device?
11-21-2021 05:40 AM
I had a similar after my Nest WiFi router from an asymmetric DSL connection to a newly installed symmetric fiber connection. The upload rate seemed to be stuck at the old 50 Mbit/s speed. However, after running the speed test from within the Google Home app, the router reported the full upload speed (of 250 Mbit/s) and also started providing it to devices connected to it.
01-12-2022 01:33 PM
Hi, all.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.
01-12-2022 01:35 PM
Jeff Ive had this open since September with no real update. Why would you lock the thread if there are still contributions to be made? Is there any ETA on a new fix? Can you tell me if google would be willing to refund me for the issues?
01-13-2022 10:04 AM
Hey, sliderkb2.
We won't lock the thread if there's activity. We do have some other threads where people are reporting the speed issues on the WiFi network and it is something that is still being looked at internally. I know it's frustrating and it's been a long wait.
If you want to contact support directly, you can do that here: https://bit.ly/3o1aRK5. They would be able to let you know what options you have in regards to replacement or refund eligibility.
Thanks.
01-19-2022 10:44 AM
Hi, sliderkb2.
I just wanted to reach out to see if you were able to connect with support and to see if they were able to get you moving in the right direction on this.
Thanks.
01-19-2022 10:47 AM
Ive reached out but they wont refund me nor will best buy because I waited too long. Very disappointed to be considering noone from google has been able to fix the problem. They are going to send me a new 2 pack and hopefully ill be able to sell it. I appreciate the follow up @Jeff and I know this isn't your fault but its absolutely shocking that this has gone on as long as it has.
01-19-2022 12:51 PM
Hey, sliderkb2.
I'm sorry how this has worked out for you. I can tell that it must be frustrating from a lot of angles. I'm hoping that we can come up with a fix so you're not stuck in a bad situation. I'll keep pushing from my end as I can.
Thanks.