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Port won't open

Community Member


I originally had Google Wifi (gen1) and upgraded to Google Nest Wifi Pro.  Since doing so I have lost my ability to connect to my BlueIris software (cameras) when outside of my LAN.  I have ensured port forwarding has been configured in the GoogleHome app and my firewall has that port open.  It still says the port is closed.  Any ideas as to what might be this new problem I am experiencing with Wifi Pro?


Community Specialist
Community Specialist

Hello Ctucker33,

Thanks for reaching out. We'd love to help.

A few questions: what are the port numbers that you are trying to use? Were there any recent power or internet outages in your area? Is there a switch on your network? Are you using a modem-router combo? 

Please uninstall and reinstall your Google Home app before creating a new port forwarding rule. Perform a 2-minute power cycle on your entire Wi-Fi network by following this guide:

  1. Disconnect the power from the modem.
  2. Disconnect the Ethernet cable and power cord from the parent point.
  3. Disconnect the power cord from the child points.
  4. Leave everything unplugged for 2 minutes.
  5. Connect the power to the modem, then your router and points.

Let me know how it goes.


Community Specialist
Community Specialist

Hi there,


I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.



Community Specialist
Community Specialist

Hello again,


We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.