Problem with Google Wifi and Onelink Smoke Alarm

[MikeS]

Hello, I have Google Nest Wifi with 3 nodes.  Nodes are in garage, kitchen, and attic.  I have no problems with 15-20 devices connected around the house at any one time.  But the Onelink Smoke /co alarm in the garage can't be found by its app unless I'm actually in the garage.  That is, the wifi "mesh" doesn't seem to be working for the Onelink, but the Onelink is working on the garage "node."

Any advice on how to get the Onelink to interact with its app throughout the house?

Thx for any help!

[Jeff]

Hi, MikeS.

Sorry for the issues you're having with your Onelink and your WiFi setup. That sounds like a confusing situation. Let's see what's going on and come up with a fix for you.

It sounds like you're device is working to send info to the app, but are you sure it's sending info to your network? Maybe what's happening is when you move into the garage, it's near enough to the device that the app sees it. I'm unfamiliar with the product, but is it designed to communicate over your network? Have you tried speaking with Onelink support to see if they have any insights?

Let me know a little bit more about the situation and I'll be happy to help you sort it out. Thanks.

[Jeff]

Hey, MikeS.

I just wanted to follow up real quick to see if you still needed help on this and if you saw my reply. Let me know if there's anything I can do for you here.

Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks