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Problems setting up Google Nest router and wifi points - receiving error messages

yard
Community Member

Hi,

Can you provide me a customer service phone number for the Google Nest router set up?  I am receiving error messages on the Google Home app.

4 REPLIES 4

Luisvas
Community Member

I have had exactly the same issue this weekend and
worked it out today - If you connect to the WiFi the AP
generates and press the i beside the name, ensure that
the following is all switched off:
Low Data
Private Wi-Fi Address
• Limit IP Tracking
I switched it off and they connected to the mesh after
that. Been hours trying to fix it!!!!!!

Jeff
Community Specialist
Community Specialist

Hi, yard.
I just wanted to jump in real fast to see if you saw Luisvas' reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks