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Router + 5 Access Points - Hardwire = Fast / Wifi = Slow

Careysobel
Community Member

My router is plugged directly into the modem from my ISP.  I get 800+ mbps.  I have 5 access points in a 4200sf house, and I'm getting 60 mbps max, and at some points of my house, I'm gettin 2/3 mbps.  I've added more points, subtracted points, and tried multiple configurations and I cannot get speeds at 100mbps throughout the house.  That isn't asking much when I have 1gb fiber.

 

I do have a 2nd router (upstairs, as the main router is downstairs) that I have also hardwired into the modem.  Should I be using a 2nd router?  I've tried the system with it on and with it off.

 

I have heard that too many devices doesn't help, but I can't seem to find a solution.  HELP!

1 REPLY 1

Dan_A
Community Specialist
Community Specialist

Hi Careysobel,

 

That certainly isn’t the experience we want you to have and apologies for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Also, do you have any paused devices?

 

Give these steps a try:

 

  1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  3. Remove any special characters in your network name and password.
  4. Turn off IPv6:
    1. Open the Google Home app Google Home app.
    2. Tap the Wi-Fi coin  and then Settings Settings. 
    3. Scroll down and tap Advanced networking.
    4. Scroll down to IPv6.
    5. Toggle the switch off Toggle button off.
  5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  6. Unplug the power from your Google Wifi devices for 2 minutes.
  7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

 

You may skip any step that you’ve done already.

 

Let us know how it goes.
 

Best,

Dan