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Router performance degradation over time

Swervo
Community Member

Hi, I have a first-generation Google Wifi mesh network with three access points, I've had it for about 3 1/2 years now. It's been working great until maybe six months or so ago. Network performance slowly degrades over time since a reboot of the network. It'll be fine right after a reboot, but within a week or two, it gets significantly slower.

 

We have a 300Mb/s connection to the outside world (which, in a surprise for a cable company, often comes in much higher at 350 or so), which is normally able to support multiple things at once, like I could be watching YouTube TV while my wife is on a Zoom call. Eventually it'll get slow enough that nothing else on the network works if anyone is streaming anything, be it a meeting or some sort of media. A reboot always fixes it. Notably, if you run a speed test from the WiFi part of the Google Home app, it'll show that we still have a full speed connection to the modem and the outside world, but if you look at the devices internal to the network we'll only be using maybe 4Mb/s of the 300+ we should have and you can barely get a webpage to load.

 

It's not entirely WiFi based, as my desktop machine has a hardwire ethernet connection to the main access point and it also suffers from the same slowdown.

 

It seems like this slowdown is entirely within our local mesh network since the speedtest still seems plenty fast. Any hints on a way to have this stop happening, or do I just need to schedule a reboot every few days?

 

Thanks.

12 REPLIES 12

AbigailF
Community Specialist
Community Specialist

Hey Swervo,

Thanks for posting — let's see what's going on. 

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices? 

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes. You can skip this part if you've done it already.
If the issue persists, try factory resetting your network. Take note that this will delete all network data.

Let us know how it goes.

Best,
Abi

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you managed to see Abi's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Swervo
Community Member

Yeah, I did, though I haven't gotten around to doing most of those things. It's a little bit frustrating as the advice feels a bit like cargo-culting random things that may have helped in other situations.

Main Wifi router is connected to a non-router modem that I supplied myself. No devices are dropping from the network, just the overall internal network gets slower and slower. I'm not sure what a paused device is, so my guess is that I have no paused devices.

The issue isn't potential interference, otherwise I would not be having the same issue on my desktop that's hardwired to the main Wifi router.

The thing about the network name and password having special characters makes very little sense. If that is an issue, that's something Google should fix. Either way, there are no special characters in mine.

If IPV6 is broken, again, this is something Google should fix.

This is not DNS related. DNS related issues tend to manifest themselves as running into set timeouts - e.g., I had a docker container that kept taking ~5 seconds to do something that should normally take 10ms, and that was due to the default 5 second DNS timeout in the linux distro I was using as the base container. Sustained file transfers/streams generally don't do a lot of DNS lookups as they go.

 

Nothing has changed from a hardware perspective over the past couple of years, but this problem only started six or so months ago. Most of these suggestions sound like they are trying to fix a misconfiguration, which generally would be something constantly present, not cropping up over time.

 

At any rate, I've tried the couple that might be applicable, the IPV6 and DNS changes. I'd like to avoid the factory reset route for now, but will try that if this doesn't help.

Swervo
Community Member

Well, changing DNS to point at Google's DNS servers and disabling IPV6 did nothing to help. Two days later and the network is crawling again.

 

WiFi router still says it's got a 350Mb/sec connection to the outside world, but everything internally is massively slower. Downloading a large file from S3 caps out at about 10% of the speed it did a couple of days ago.

 

I hope that a factory reset of the router isn't a particularly huge pain, but I guess that's the next step.

LovelyM
Community Specialist
Community Specialist

Hello everyone, 

I appreciate the assistance, Abi and Jake. 

@Swervo, thanks for trying the steps provided before. For your next step, you can either factory reset your Google Wifi router manually or using the Google Home app. Check out the link Abi provided previously to reset your device. 

Let me know how it goes. 

Cheers, 
Lovely

Swervo
Community Member

Just did the factory reset. Was a little more enthralling as I like as it took a few power cycles before the main puck would go into the "pulsing blue" mode and let me try to configure it. This morning saw me struggling to pull 1 MB/sec from S3 which also interfered with my wife's Zoom meeting, when speeds approaching 40MB/sec should be doable. I hope the factory reset will help, but I imagine I'll know in a day or two.

Swervo
Community Member

Well, it's even worse now. Zoom calls are unsustainable. We were having issues before, but it's significantly worse than before I took any advice from this forum. I'm ditching the Google Wifi and going with another solution.

LovelyM
Community Specialist
Community Specialist

Hello Swervo, 

How's it going? Still need our help?

Thanks,
Lovely

Swervo
Community Member

It's going okay, mostly because I went with another solution for my WiFi and got rid of my Google WiFi setup. The new one is working great, so nope, I'm all set!

LovelyM
Community Specialist
Community Specialist

Hello Swervo, 

Appreciate the update here about your new WiFi setup. We'll definitely take this as feedback and ensure that we deliver a better experience for our Google Wifi and Nest Wifi devices. Let me know if you still have other questions or concerns; otherwise, I'll be locking this thread after 24 hours.

Regards,
Lovely

LovelyM
Community Specialist
Community Specialist

Hi Swervo, 

I'm sorry to hear the issue still persists even after a factory reset. For us to take a closer look into your issue, fill out this form so our support team can get in touch with you over email.

 

I look forward to your response.

Kind regards, 
Lovely

LovelyM
Community Specialist
Community Specialist

Hey Swervo, 

Checking in — we haven't received your form yet. I would appreciate it if you could fill out the form on the post above. 

Best,
Lovely