cancel
Showing results for 
Search instead for 
Did you mean: 

Set up issue

tommyarchibeque
Community Member

Having trouble connecting my 3rd device for mesh system

1 REPLY 1

kcruzgonzalez
Community Specialist
Community Specialist

Hi @tommyarchibeque,

 

Thanks for posting to the community. I understand that you're having trouble connecting your third device to your Google Wifi mesh system. It can definitely be challenging when a new point isn't connecting as expected during setup. Let's work together for a solution.

To help me understand your specific situation and guide you towards a solution, could you please provide a few more details?

  1. What specific Google Wifi or Nest Wifi model are you trying to connect? (e.g., Google Wifi, Nest Wifi point, Nest Wifi router, or Nest Wifi Pro).
  2. What is the exact error message you see on the Google Home app or on the device itself when it fails to connect?
  3. What color and pattern is the light on the device you're trying to set up? (e.g., blinking blue, solid amber, etc.)
  4. How far away is this third device from your nearest working Google Wifi point or your main Google Wifi router?
  5. Have you already tried restarting the device you're trying to set up or restarting your main Google Wifi router?
  6. Have you tried performing the setup of this third device when it is closer to one of your already working Google Wifi points?

Your answers to these questions will help us pinpoint the problem and determine the next best steps to get your third mesh point connected.

 

Regards,

Kevin