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Setting up a nest router

Rightontahoe
Community Member

I followed the directions and I see my name in the wifi but it never gave me a password I tried all my regular passwords nothing worked and when I open Google home it won't find my nest wifi router 

1 REPLY 1

gmelanymelissa
Community Specialist
Community Specialist

Hi @Rightontahoe,

 

Thanks for posting here in the community. I'm sorry to hear you're experiencing issues while setting up your Nest Wifi router and the Google Home app can't find your device. I'm happy to help!

I appreciate your efforts in following the troubleshooting steps. To better understand the situation, I'd like to ask a few questions:

  • Is this your first time setting up this device?
  • What is the status LED light on your Nest Wifi router?
  • Are you getting any error messages in the app?

During the setup process, you would have been prompted to create a Wi-Fi network name and a password. To ensure you followed the correct process. Refer to this article: Set up your Nest Wifi router. In the meantime, let's try a few steps:

Keep me posted.

 

Regards,

Melany