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Setup Of nest wifi pro

Mica2
Community Member

In google home after trying to setup it says “caller does not have permission “

I don’t understand what this means and I’m have difficulty getting this thing set up.

can anyone help 

thank you

1 REPLY 1

AndersC
Community Specialist
Community Specialist

Hi @Mica2,

 

Thank you for posting in the community. I'm sorry to hear you're experiencing inconveniences while setting up your Google Nest Wifi Pro router. I'm happy to help.

Since you are getting the error message 'caller does not have permission,' it's possible your device is already in the Google Home app but unassigned. Let's try to complete the setup process by following the steps below:

  1. Open the Google Home app.
  2. Tap Devices.
  3. Select the unassigned device.
  4. Add the device to a room.
  5. After adding the device to a room, return to the Google Home app's home screen.
  6. Tap Favorites > Wi-Fi > Settings.
  7. Enter a name and password.

Please keep me posted. I'll be waiting for your response.

 

Regards,

Anders