12-18-2023 09:47 PM
I am getting great speeds over ethernet but when I do a speedtest on my laptop, iphones etc i only get at best 150mbps whilst on ethernet I get 890+mbps.
I think it is staying on the 2.4ghz and not switching over to 5ghz. This happens on all wireless devices, any ideas?
01-09-2024 12:00 PM
Hi Muzza2023,
That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?
You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how:
Also, you can give these steps a try:
You may skip any step that you’ve done already.
Let us know how it goes.
Best,
Dan
01-10-2024 04:15 PM
Hi
Thanks for the reply, I am using the nest wifi which is plugged in directly to my FTTP connection (no other modem etc).
The main unit gives me good wifi speeds but the extenders seem to not want to go over 100mbps. I have tried to unplug them etc and still get the same issue
01-10-2024 05:07 PM
Hello again,
May we know what the steps above are that you've tried? How far are your Wifi points from your main Wifi router?
Thanks,
Dan
01-10-2024 05:11 PM
Hi
I have not changed turned off IPv6 yet but will try that when I get home, I have however tried the other steps.
The main google modem is at the front of the house, the 2 points are at the back of the house both we a good/great connnection.
The strange thing is that if I am upstairs (above the main point) I get good speeds, the 2 mesh points only 100 max
01-11-2024 02:40 PM
I changed the DNS setting and turned off the other setting and it did help, I am getting an extra 50mps on speed test. When I stand near the main unit I get around 500mbps comparted to one of the points which is only 150mps
01-17-2024 04:06 PM
Hey there Muzza2023,
We're glad to hear that the DNS change and turning off the other setting (which is "Privacy Protection" based on Nest Pro settings) have yielded a positive improvement in your speed tests! It's great that you're now seeing an extra 50 Mbps.
Here are some additional thoughts based on the information you shared:
Speed Differences between Main Unit and Point: It's normal to see some speed variation between the main router and the mesh points. Factors that can contribute to this include:
150 Mbps at the Point: While this is slower than the main unit's speed, it's still a decent speed for most online activities, including streaming HD video and gaming. However, if you have devices that require very high bandwidth, you might want to consider:
Continuous Optimization: Remember that Wi-Fi performance can fluctuate due to various factors. It's often a process of continuous optimization and adjustments to find the best setup for your specific environment.
Here are some additional tips for optimizing your Nest Pro network:
Feel free to reach out if you have any further questions or need more specific guidance on optimizing your network!
Cheers,
Dan