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Slow WiFi speeds

Muzza2023
Community Member

I am getting great speeds over ethernet but when I do a speedtest on my laptop, iphones etc i only get at best 150mbps whilst on ethernet I get 890+mbps.

 

I think it is staying on the 2.4ghz and not switching over to 5ghz. This happens on all wireless devices, any ideas?

6 REPLIES 6

Dan_A
Community Specialist
Community Specialist

Hi Muzza2023,

 

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

  1. Disconnect the power from the modem.
  2. Disconnect the Ethernet cable and power cord from the parent point.
  3. Disconnect the power cord from the child points.
  4. Leave everything unplugged for 2 minutes.
  5. Connect the power cord to the modem then to your router and points.

 

Also, you can give these steps a try:

 

  1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  3. Remove any special characters in your network name and password.
  4. Turn off IPv6:
    1. Open the Google Home app.
    2. Tap the Wi-Fi coin  and then Settings.
    3. Scroll down and tap Advanced networking.
    4. Scroll down to IPv6.
    5. Toggle the switch off Toggle button off.
  5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  6. Unplug the power from your Google Wifi devices for 2 minutes.
  7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

 

You may skip any step that you’ve done already.

 

Let us know how it goes.

 

Best,

Dan

Muzza2023
Community Member

Hi

Thanks for the reply, I am using the nest wifi which is plugged in directly to my FTTP connection (no other modem etc).

 

The main unit gives me good wifi speeds but the extenders seem to not want to go over 100mbps. I have tried to unplug them etc and still get the same issue

 

Dan_A
Community Specialist
Community Specialist

Hello again,

 

May we know what the steps above are that you've tried? How far are your Wifi points from your main Wifi router?

 

Thanks,

Dan

Muzza2023
Community Member

Hi

 

I have not changed turned off IPv6 yet but will try that when I get home, I have however tried the other steps.

The main google modem is at the front of the house, the 2 points are at the back of the house both we a good/great connnection.

 

The strange thing is that if I am upstairs (above the main point) I get good speeds, the 2 mesh points only 100 max

Muzza2023
Community Member

I changed the DNS setting and turned off the other setting and it did help, I am getting an extra 50mps on speed test. When I stand near the main unit I get around 500mbps comparted to one of the points which is only 150mps

Dan_A
Community Specialist
Community Specialist

Hey there Muzza2023,

 

We're glad to hear that the DNS change and turning off the other setting (which is "Privacy Protection" based on  Nest Pro settings) have yielded a positive improvement in your speed tests! It's great that you're now seeing an extra 50 Mbps.

 

Here are some additional thoughts based on the information you shared:

 

Speed Differences between Main Unit and Point: It's normal to see some speed variation between the main router and the mesh points. Factors that can contribute to this include:

 

  • Distance: The farther a device is from the main router or the nearest point, the weaker the signal and the slower the speed might be.
  • Wireless Interference: Other devices or appliances in your home, like microwaves or cordless phones, can interfere with Wi-Fi signals, especially on the 2.4 GHz band.
  • Physical Obstructions: Walls, floors, and furniture can also block or weaken Wi-Fi signals.
  • Bandwidth Sharing: If multiple devices are connected to the same point and using the internet simultaneously, they'll share the available bandwidth, which can impact individual speeds.

 

150 Mbps at the Point: While this is slower than the main unit's speed, it's still a decent speed for most online activities, including streaming HD video and gaming. However, if you have devices that require very high bandwidth, you might want to consider:

 

  • Ethernet Backhaul: If possible, connect the mesh point to the main router using an Ethernet cable. This creates a wired backhaul, providing a more stable and faster connection between them.
  • Point Placement: Experiment with moving the point closer to the main router or adjusting its location to minimize interference and optimize signal strength.

 

Continuous Optimization: Remember that Wi-Fi performance can fluctuate due to various factors. It's often a process of continuous optimization and adjustments to find the best setup for your specific environment.

 

 

Here are some additional tips for optimizing your Nest Pro network:

 

  • Firmware Updates: Keep your Nest Pro devices updated with the latest firmware, as Google often releases updates to address bugs and improve performance.
  • Channel Selection: Experiment with different Wi-Fi channels in the Google Home app to find the least congested one for your area.
  • Device Prioritization: If you have devices that require more bandwidth, you can prioritize them in the Google Home app to ensure they get the best possible speeds.

 

Feel free to reach out if you have any further questions or need more specific guidance on optimizing your network!

 

Cheers,

Dan