Slow & poor connectivity

[Chimera]

In the last 2 weeks my mesh system keeps slowing to a crawl.... Poor connections between the router and the 3 wifi points. My internet is 1 GB/sec and up until 2 weeks ago got excellent performance. I have restarted the network 10's of times with zero benefit . Suggestions?

[Jhonleanmel]

Hi Chimera,

Thanks for posting — let's see what's going on.

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

1. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
2. Remove any special characters in your network name and password.
3. Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
4. Unplug the power from your Google Wifi devices for 2 minutes.
5. If the issue persists, try factory resetting your network.

Also a software update is rolling out now. It goes out in waves to devices and everyone will have it within the next 2-3 weeks. It really could land any day and you won't need to do anything to receive the update, it will download and install automatically for you.

Let us know how it goes.

Best,

Mel

[Chimera]

Thank you for the suggestions. When I go in to set custom DNS servers it mandates that I enter at least one valid IPV6 server ...  Suggestions?

[Jhonleanmel]

Hi Chimera,

Thanks for getting back to us.

I suggest disabling the IPv6 first before setting the customer DNS. Here's how:

1. Open your Home app.
2. Tap Wifi.
3. Tap setting on the upper right.
4. Go to Advanced Networking.
5. Select IPv6 and turn it off.

Let us know how it goes.

Thanks,

Mel

[Chimera]

This worked...thank you!

[Jhonleanmel]

Hi Chimera,

Awesome — glad to hear that and thanks for getting back to us, and sorry for the delay. If you're still in need of any assistance, feel free to let us know.

Best,
Mel

[Jhonleanmel]

Hi Chimera,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel