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Nest Point Activation

caseytripp
Community Member

Bought a three pack with router and two points. Router connected quickly and easily. Attempted both Points but each said it had to be activated. The help link went to an article about televisions. Exhausted searches about this problem to no avail. I am using a Google Pixel 6 if that helps diagnose the issue. 

1 Recommended Answer

Yes. Using a non Pixel phone worked. It is shameful that Google's own phone won't work with Google products.

View Recommended Answer in original post

7 REPLIES 7

olavrb
Platinum Product Expert
Platinum Product Expert

Short answer: Try to set them up with a different device, like an iPhone or iPad.

More info:


I don't work for Google.

Must it be an Apple product? Can I set it up with a different Android phone that's not a Google phone? Super frustrating to have all this Google versus Google problems.

olavrb
Platinum Product Expert
Platinum Product Expert

I agree.

A non Google Android phone should work too.


I don't work for Google.

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

 

@olavrb, we appreciate your helpful responses.

@caseytripp, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

 

Best,
Mel

Yes. Using a non Pixel phone worked. It is shameful that Google's own phone won't work with Google products.

Jhonleanmel
Community Specialist
Community Specialist

Hi caseytripp,

 

Awesome — glad to hear that and thanks for getting back to us. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,
Mel

Hi caseytripp,

 

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Best regards,
Mel