Slow wifi speeds on connection points drops from 300mb to 20mb

[AndersDam]

I have now been in contact with google support 2 times to optimize and undertand why my mesh network degrades and slows down after only few days of ok speeds. No anwer yet. 

we have run full diagnostics. changed DNS settings. Disabled IPv6. moved the access points around. 

Situation is that the wired access points gives 280-300mb download and wihtout the mesh points activated this is actually ok speed for fist floor of the house.. it drops to around 100 in the kitchen which is 35 feet away... 

with the access points activated / turned on the speed dropped to 20mb so even lower speeds than if I run with the wired mesh router only. Disappointing. 

However if I unplug main router and all mesh points and succesively bring them back online it seems as if I at least for a time have superior signal using three access points vs. one... then I have speeds of 250mb also in the kitchen. 

but i cannot get my head around why google nest pro is so unstable that performance degrades over only few days / weeks... it seems strange that we in year 2024 need to use the hard "unplug" method for maintaining network speed? 

is there a better and more permanent fix to this issue? and am I the only one experiencing it? 

I am located in Denmak, Europe and have both computers and IOS connected to the system

[luciaaa]

Hi, @AndersDam,

Thank you for posting in the community. I apologize for the consistent network degradation you've experienced after initial good performance. I'm happy to help find a solution!

To better assist you, please provide the following information:

• Is this the first time you've encountered issues with your mesh system?
• Who is your internet service provider?
• What is your internet data plan?
• How many mesh points do you have?
• Is there a switch connected to your modem?
• Are there other devices connected to the modem via Ethernet?
• Have there been any recent changes to your network setup?
• How many devices typically use the internet simultaneously?
• Have you changed internet service providers recently?
• Do you use a combined modem and router?

In the meantime, I recommend moving your WiFi device closer. The ideal distance is 20 feet or less.

Please keep me posted.

Best regards,

Ana

[JakeOMite]

@luciaaa,
I'm not Anders but I'm having the same issues so here are my answers. And I'm in San Diego.

Is this the first time you've encountered issues with your mesh system? I upgraded from the older Google Nest Wi-Fi and I'm having more problems with Google Nest Pro system than before.

Who is your internet service provider? I'm with Spectrum and have connectivity via coaxial cable. Good connections.

What is your internet data plan? I have the 300Mbps plan but see always see speeds of 389Mbps, but of course not via Wi-Fi connected devices, which often drop to 20 or even 10Mbps.

How many mesh points do you have? I have the 3 points system, 1 router and 2 access points. 

Is there a switch connected to your modem? I have coaxial to the new modem, to the Google Nest Pro and then to a switch that connects the wired outlets around the house. 

Are there other devices connected to the modem via Ethernet? The only deviced connected from the modem is the Google Nest Pro router. 

Have there been any recent changes to your network setup? I've been making changes to the network in an effort to solve this problem but the problems existed before and after moving equipment around. 

How many devices typically use the internet simultaneously? I have Google Chromecast TV connected via Wi-Fi, 2 laptops and 2 phones (Google Pixel 7 Pro and wifey's iPhone). Most of the time the laptops are connected to ethernet, while working in offices. 

Have you changed internet service providers recently? No. 

Do you use a combined modem and router? No, I used a Netgear Nighthawk CM1200 modem which the Google Nest Pro router is connected to. 

In these forums it seems like some are saying devices and access points might to have line or sight and/or be not more than 20 feet apart. This feels crazy to me that state of the art Wi-Fi in 2024 is this poor.

Thanks in advance for any advice.
Jake 

[luciaaa]

Hi, @JakeOMite,

Thank you for posting in the community and answering my questions. I appreciate all the efforts made. Since our higher department needs to run a diagnostic on your WiFi devices, please fill out this form with all the necessary information. Once you've completed the form, let me know.

Keep me posted.

Best regards,

Ana

[luciaaa]

Hello, @JakeOMite,

I hope you are doing well. We haven’t seen your form submission come through; were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Keep me posted.

Best regards,

Ana 

[JakeOMite]

@luciaaa Wow! Much appreciation for following up. I've been working hard on this and here's is the update on my case. In this forum I learned that you can hard-wire all Google Nest Wi-Fi points (not just the main one used as a router) so I bought another switch, did some additional house wiring and moved the points around. And that was not a trivial endeavor requiring crawling around in the attic and learning about fire blocks in walls and drilling and drywall repairs. Ugh!  But now my Wi-Fi system seems to be well "connected" around the house. 

Here's my latest problem... Even with all these improvements I'm not getting sufficient Internet speeds. And I'm getting mixed results when running speed tests. The Google Home app tells me that I have "blazing fast" Internet with speeds well above 300Mbps but speed tests from Ookla tells me I'm only getting 70-90Mbps, and that's happening for the Wi-Fi devices as well as the hard-wired devices. When last I checked Ookla directly from the modem I was getting the 300Mbps speeds that I'm paying for. So it seems perhaps the Google devices are perhaps the bottlenecks in the chain...?

I'll fill out the form now. 
Thanks,
Jake  

[JakeOMite]

@luciaaa Ana, I submitted the form. Thanks again for the follow up.
BTW I'm ALL IN with Google so I really want this Nest system to work out. I'm a developer working in GA4, AdWords, GTM and others. I'm a subscriber to YouTube and YouTube TV. I just bought the Pixel 9 Pro XL / Pixel Buds Pro 2 to replace my Pixel 7 Pro / Pixel Buds Pros and I'm buying the Nest doorbell and the Nest Learning Thermostat with the Pixel rebate money to add onto my Google Home set up. So I really want the Google Home network to work optimally. Again, thanks! 

[luciaaa]

Hi, @JakeOMite,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards,

Ana

[JakeOMite]

Question. Can I set up my home network so it goes from coaxial cable internet (Spectrum) to Netgear Unmanaged Switch (GS108) before going to the Google Nest WiFi Pro router access point? I was told "no that won't work" by a professional smart home installer guy. But I tried anyway and ran into tons of problems resulting two Factory Resets before giving up and putting everything back the way it was. 

The Scenario. I have great internet speeds to the house with Spectrum, getting speeds of 389Mbps through the modem yet I previously had poor WiFi speeds with the older Google Nest WiFi system so I upgraded to the Google Nest WiFi Pro with the 3 pack of access points. I was hoping that would solve matters but it's actually worse, with WiFi speeds often dropping down to 10-20Mbps. Pages literally fail to load. The wife and I routinely work from home and simply cannot be without Internet therefore I changed our house network set up so our offices are now wired with ethernet, and that part is working is great. But WiFi is still a major problem. To enable this house wiring I had to move my modem (Netgear NightHawk CM1200) and the main Google Nest WiFi Pro router into the Master bedroom closet demarcation point where all the wiring terminates to. The problem is that's centrally located in the house. But again, WiFi was bad when this equipment was centrally located in the Living Room and it's still bad with the equipment in this demarcation point in the Master closet. 

My Equipment
Spectrum Internet, with the 300Mpbs package, via coaxial
Netgear NightHawk CM1200 modem (modem only, not a modem/router combo)
Google Nest WiFi Pro WiFi system which has 3 access points
Netgear 8-Port Gigabit Ethernet Unmanaged Switch (GS108) at the demarcation point spreading the wired internet via Cat 5
Netgear 5-Port Gigabit Ethernet Unmanaged Switches (GS105NA) in one office to share wired internet to printer, workstation and T-Mobile cell booster.

When last I tried the "Modem to Switch to Google Nest Router" solution I was out of commission for several hours and without decent cell coverage I barely had access to tech support and it took me all day to get back online. 

Is the Google Nest WiFi Pro system just a poor solution? I hear so many having issues like mine. I read that all access points would benefit from being hard wired. I read that devices should be no further than 20 feet from access points. I read that devices need direct line of sight to access points. All of this feels like the users have to work too hard for the Google Nest WiFi Pro system to work rather than the Google Nest WiFi Pro system working hard for us. 

Thanks in advance for your help,
Jake