Smart devices won't connect to wifi

[Leacc]

My Lenovo smart clock and cync smart plugs suddenly stopped working.  Have rebooted router, clock was reset to factory settings and reinstalled, google home device was rebooted but still no go.  Even bought a new clock thinking my original clock was defective.  Still got the message "Check internet connection" on new device.  My google home app has changed in appearance and am having trouble navigating it.  Does anyone know what I can do to get my smart devices working again.  Everything has been great with them for over a year and now this issue.

[LovelyM]

Hello Leacc,

Thanks for reaching out. We'd love to help.

Please try to uninstall and reinstall your Google Home app before going through the setup process for your Lenovo Smart Clock and Cync smart plugs. You may also use another phone or tablet for the configuration of your devices and see if that helps.

Keep me in the loop.

Best,
Lovely

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi Leacc,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess