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Some Nest Wifi settings for additional points are not available despite on the same network

Woody55
Community Member

I've just added a new Nest Wifi AP to my network, When trying to edit settings, such as audio (bass/treble) I get error "Some settings are available only when your mobile device this DEVICE NAME are connected to the same wifI network.

All rebooted, and even factory reset, and as far as I can tell on on the same network.  Any ideas please?

3 REPLIES 3

AbigailF
Community Specialist
Community Specialist

Hi Woody,

 

Thanks for posting. I’m sorry to hear about your issue. To confirm, are you using an iOS device to access your Google Home app? If possible, try using an Android device and see if there will be any difference. Also, try to uninstall and reinstall your Google Home app. Let us know how it goes.


Best,
Abi

LovelyM
Community Specialist
Community Specialist

Hello everyone, 

I appreciate the assistance, Abi. 

@Woody55, I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Cheers, 
Lovely

AbigailF
Community Specialist
Community Specialist

Hey folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi