Some google devices won't connect to my wifi

[jlbmarks]

I have several google devices in my home. In December, I purchased a second chromecast with google TV. (My first plus and regular chromecast were connected fine.) When I tried to connect my second plus to the wifi, it will not recognize the network. Additionally, the original plus, after resetting our router, will no longer connect to the wifi. We had changed internet companies so decided to purchase the google nest wifi. The rest of my google devices connect but I have two minis and two chromecast with google tv that absolutely will not connect to the network. Google support chat is not help. They just keep telling me to reset the devices. (I think I am now on reset #227.) This is so frustrating! Can anyone offer me tips to get these devices connected? Thank you!

[olavrb]

Are all your Google devices bough for/ in the same region/ country? Reason I ask is that Wi-Fi have different rules, regulations depending on where you live. This affects signal strength, allowed frequencies/ bands and such. So US equipment will not neccessarily work well with EU equipment for instance.

Other than that, make sure you use the Google Home app with the same google account for everything. I have Nest Wifi and no problems connecting my two Chromecast Audio for instance.

[JenniferV]

Hi folks,

Thanks for the help, olavrb!

@jlbmarks, just checking back in — still need help with this? We're here if you need more help. 

Thanks,

Jennifer

[JenniferV]

Hi jlbmarks,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Jennifer

[JenniferV]

Hi jlbmarks,

Since we have not received any more replies for quite some time, I will lock this thread now.

Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Jennifer