Specifc website unable to load page through home network

[swoodward3799]

I recently established a mesh network with Google Wifi. Since then, I have been unable to get one specific website to load on my computer that I need to access for school. I can get the page to load through another Wifi network through my ISP at my location, and I can get the page to load from my phone through the Google Wifi network, but when I try to load the page from my computer through the Google Wifi network, I get the error: "This site can’t provide a secure connection. ______ sent an invalid response." I have reset the whole network multiple times, modem to points, including with a power cycle. I have disabled my antivirus and firewall. I have used multiple browsers. I have deleted cache, cookies, browsing history on multiple browsers. I have custom set DNS to 8.8.8.8 and 8.8.4.4 under instruction from a brief conversation with Nest support. Nothing I have done has made any impact on the result at all. Very occasionally and randomly, the site DOES load on the Google Wifi network, but it doesn't last at all and will stop working again virtually as soon as I try to navigate anywhere within the site. Any ideas? I'm a little baffled.

[ovidioj]

Hello @swoodward3799,

Thanks for posting in the community. 
Thank you for providing detailed information about the issue you're experiencing with accessing a specific website on your Google WiFi network. I understand the frustration of encountering this problem, especially after trying multiple troubleshooting steps.

To help me investigate this issue further, please provide the following information:

• Can you share the general category of the website (e.g., banking, social media, streaming) without revealing sensitive information?
• Are other devices on your network experiencing similar issues with this website or other websites?

While I gather more information, you can try these additional troubleshooting steps:

1. Try updating your browser.
2. Disable IPv6: Temporarily disable IPv6 on your network to see if it makes a difference.
    

We understand the frustration of encountering this problem, especially after trying multiple troubleshooting steps.

Please keep me posted. Thank you. 

All the best, 
Jorge

[swoodward3799]

Hi Jorge,

Thanks for reaching out. To answer your questions, 1) It is the login portal for the community college network within which I attend. The website portal is used to manage class registrations, veiw transcripts, accept aide, etc. 2) I have not been able to recreate the issue on any other device, even when they are connected to the Google Wifi network. It has only ever happened on my laptop, while connected to the Google Wifi network specifically.

I did try both of your other general troubleshooting suggestions; neither one made an impact on the issue.

I hope you have more ideas, and thank you for your help

[luciaaa]

Hi, @swoodward3799,

Thank you so much for replying to the previous post and thank you for following all the steps. I'm truly sorry the inconvenience persists. I'm happy to provide further assistance.

The "This Site Can't Provide a Secure Connection" error typically occurs when a website doesn't use the HTTPS protocol correctly. This can happen due to missing or invalid SSL certificates, incorrect HTTPS settings, or browser cache inconveniences.

Please follow these troubleshooting steps:

• Check the website's SSL certificate.
• Verify your device's time and date settings.
• Disable Chrome extensions.
• Clear your browser's cache and cookies.
• Disable Chrome's QUIC protocol.
• Temporarily disable your antivirus software.

If these steps don't resolve the inconvenience, please contact the website's developer for further assistance.

Please let me know how it goes.

Best regards,

Ana