Hi, Brain Snyder.
Sorry for the issues you've been having playing media on your Nest Hub devices. I imagine that's quite frustrating to experience. Let's see what we can do to get this fixed for you.
Not being able to see your devices can indicate a few different issues, but let's start with the easiest possible fixes first. Try these steps, in order, and then see what happens with your media playback and if you can see each device on the network. If not, we'll try more options.
First, let's reset your cloud services connection to make sure everything is communicating well. The steps for that are found below.
Open the Google Home app.
- Tap the WiFi icon.
- Tap Settings.
- Select Privacy settings.
- Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.
Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.
- Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.
- Disconnect the power adapter from the Nest WiFi points.
- Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.
- Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.
- After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).
- Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.
At this time it would also a good idea to power reset your Nest Hub devices (unplug them, wait 20 seconds, and plug them back in).
After running through these steps, please let me know if you are still having issues. Thanks.
From: James
(Community Specialist)
