Still have huge fluctutions in speed I can reset from home app and get 800mbps two days under 100mbp

[fatman105]

Tried everything and read all previous posts but still have same issues.  I have done everything except factory reset. All my wifi pionts are connected by ethernet using a switch directly downstream from router.  The bazarre thing is after a few days the reduced speed is always in narrow range between 85mpbs and 95mbps.  What happens on day 2 after my reset, that causes speed to drop from 800mbps?  Any feedback would be great.   Is there a refund policy?

[electroman]

What modem and ISP ??

All my wifi pionts are connected by Ethernet using a switch directly downstream from router.   <<< Why are you connecting the points via Ethernet...only the primary Nest Router should be connected.

[fatman105]

Sorry, for delay.  I have fiber and my ISP is Comporium. My home has a central location on 1st floor and ever bedroom has an Ethernet outlook that can be connected at central location.  By connecting my wifi points to ethernet I used to get almost same speed as my router (previous set up was exactly the same but used 1 gen googole wifi).  Only after updating to nest pro did this start to happen.

[fatman105]

Outlook should have been outlet from above

[AbigailF]

Hey everyone,
 

@fatman105, thanks for posting and apologies for the late reply — let's see what's going on.

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are having slow speed issues from the network? Also, do you have any paused devices?

Please confirm if you’ve done all the steps below:
 

• If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
• Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
• Remove any special characters in your network name and password.
• Turn off IPv6.
• Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
• Unplug the power from your Google Wifi devices for 2 minutes.
• If the issue persists, try factory resetting your network. Take note that this will delete all network data.

If the issue persists after trying all these steps, we can escalate your case to a senior specialist and they can check replacement eligibility for you.

Thanks for the help. @electroman.
 

Best,
Abi

[LovelyM]

Hey there fatman105, 

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Many thanks, 
Lovely

[LovelyM]

Hello fatman105, 

I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Cheers, 
Lovely