Still having problem with Google Wifi slow speed until speed test

[radiorpl]

Hi,

My thread https://www.googlenestcommunity.com/t5/Nest-Wifi/Slow-network-speed-on-Google-WiFi-mesh/m-p/414834#M...
was closed, but I am still having the problem described there. I filled out a help form when the troubleshooting steps did not help.
@LovelyM please let me know what else can be done to fix this issue. I have invested a lot in this set of mesh routers, and this is a big problem. 

Thanks!

[lyonsgd84]

I'm having this exact same issue.  We've been in daily/every other day reset mode for about a month now.  I'm about to swap to a commercial mesh network so I can avoid these issues.

[LovelyM]

Hello everyone, 

@radiorpl, sorry for not getting back to you sooner. It looks like you've already submitted the form to us. I've already sent a follow-up to our senior specialist about your concern so they can contact you via email as soon as possible.

@lyonsgd84, I just want to check if you've reset your Google Wifi device according to the guide in this article. If not, please try it out and let me know if you are still getting slow speeds. Before that, verify that you're using an Ethernet cable that's undamaged and plugged in securely to both your modem and Google Wifi router.

Sincerely, 
Lovely

[radiorpl]

No one has reached out as of yet.

[LovelyM]

Hello radiorpl, 

Sorry if this is taking some time. I'll bump your case up with our senior specialist so they can reach out to you as soon as possible. 

Cheers, 
Lovely

[radiorpl]

Hi, still waiting for someone to contact me.

[LovelyM]

Hey lyonsgd84,

I now see your form here. I'll also bring this up with our senior specialist. 

Sincerely,
Lovely

[radiorpl]

Hey @LovelyM, checking on this. Thanks!

[LovelyM]

Hey lyonsgd84,

Kindly fill out this form so our senior specialist can take a closer look into the issue that you are having. Let me know once you're done.

Best,
Lovely

[lyonsgd84]

I've filled out the form and also haven't had any direct contact.

[LovelyM]

Hi everyone,

@lyonsgd84, there's no form under the email address that you're using here for your Community account. Can you please try submitting the form once more? Here's the link.

@radiorpl, thanks for checking in. I'm sending a follow-up with our senior specialist team about your case. I'll get back to you once there's any update from them. 

Regards,
Lovely

[lyonsgd84]

@LovelyM , I have resubmitted the form.

[lyonsgd84]

Yeah, I’ve been through all of the troubleshooting steps listed and the physical hardware/ cables are in good shape. 

[radiorpl]

The only way I was able to get someone to touch with support was to call, which worked out. I reset my network and switched which unit was the router and now I don't get the slowdowns and my speed is generally much higher. 

[lyonsgd84]

Good to know, easy enough to try.  I will attempt the swap this weekend.  Thanks for the information.

[Dan_A]

Hello folks,

Apologies for the delay.

@radiorpl, We appreciate you taking the time to share your resolution. If you have other questions or concerns, don’t hesitate to reach out.

@lyonsgd84, have you tried the provided steps? If so, how was it? Looking forward to your response.

Cheers,

Dan

[lyonsgd84]

I ended up doing a second full factory reset.  Seems to have solved the speed issues, but I'm still having issues with one of the mesh APs.  I had to reset it again last week as it just turned itself off.  I'll keep monitoring, may need to replace the hardware.

[Dan_A]

Hey there lyonsgd84,

Sounds like a plan. Let us know the status of your connection, especially if the behavior persists, so we can know what the next steps are. You may also reach out to our higher tier of support via email and continue the conversation there.

Cheers,

Dan

[Qsmith]

i had a problem for a while and swore it was the google router; however, further research revealed it was the modem. My cable provider updated its network and the modem no longer worked with the service even though the cable provider said it did. Upgrading my modem worked. Hopefully this saves someone time. 

[Dan_A]

Hi Qsmith,

Hats off to you! This will definitely be helpful and informative to a lot of users. A stitch in time saves nine.

Cheers,

Dan